[Hiring] Chair, Behavioral Health @UnitedHealth Group

Role Description

Under the supervision of the Executive Chair, Primary Care, provides leadership of clinical care in the Behavioral Health Division for Optum MA. The Chair’s efforts are focused on aligning clinical activities and initiatives to meet access, service and quality standards. The Chair is responsible for the implementation of mission-specific strategies and departmental initiatives, working collaboratively with colleagues and staff, leaders, our patients and the community at large. The individual is a respected clinician, acting as a role model for staff, and is an inquiring, analytic and independent thinker, passionate about continuous improvement. The Chair creates and sustains an environment that promotes accountability, teamwork, and endorses change.

If you are located in Massachusetts, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Ensures that the department’s patients receive high quality, patient centric and safe care.
• Serves as front line clinician leader responsible for execution of organizational goals.
• Sets appropriate expectations and accountability for meeting organizational goals.
• Ensures that organizational goals and objectives are well communicated to all staff.
• Energizes the staff to move toward acceptance of new initiatives.
• Seeks opportunities to translate initiatives into practical application.
• Encourages involvement and creativity of clinical and non-clinical staff to achieve objectives.
• Understands, promotes, and spreads population health strategies.
• Supports mission of our practice by interfacing with local community organizations.
• Ensures appropriate utilization of hospitals and skilled nursing facilities.
• Oversees the monitoring of clinician utilization of services.
• Engages staff in formulating effective working relationships within the department.
• Supervises the physicians, Advanced Practice Clinicians and Behavioral Health clinicians.
• Ensures adequate clinical office and on-call coverage for the practice.
• Provides general business leadership including a basic understanding of practice finances.
• Accountable for the financial performance of the division of behavioral health.
• Leads by creating a culture that values customer service and respects diversity.
• Maintains an active practice as a clinical provider.
• Ensures standards of care for the region are established and practiced.
• Oversees the development of business and marketing plans.
• Analyzes work processes to maximize efficiency and effectiveness.
• Oversees the recruitment of new clinicians.
• Evaluates and mentors clinicians and staff for both clinical and managerial skills.
• Directs and supervises assigned personnel including performance evaluations.
• Develops and recommends operating and capital budgets.
• Coordinates the assignment of tasks and helps resolve technical and operational problems.
• Provides effective direction, guidance, and leadership over the staff.
• Ensures compliance with regulatory agencies.
• Ensures adequate equipment and supplies for assigned area.
• Performs other duties as assigned.

Qualifications

• Board certified and fully licensed in the state of MA.
• Credentialed in the clinical role.
• Actively practicing in the area of specialty.
• Understanding of basic quality assessment and improvement methods.
• American Heart Association Basic Life Support (BLS).
• Advanced Cardiac Life Support (ACLS) may be required based on specialty.
• 5+ years of experience and skills as a well-respected clinician.
• Clinician supervisory experience, including coaching and evaluating performance.
• Business planning and operational experience.
• Demonstrated experience in managing complex matrix organizations in healthcare.
• Understanding of managed care and fee-for-service medical practice.
• Demonstrates leadership that fosters a culture of continuous process improvement.
• Excellent public presentation skills, written and verbal communication skills.
• Excellent interpersonal, organization and communication skills.

Requirements

• Experience as a clinician leader as a chief/chair, medical director, or other.
• Proven leadership experience or training.
• Utilization Management, Quality Management and financial knowledge.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (subject to eligibility requirements).