[Hiring] Certified Medical Assistant @Workit Health

Role Description

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to answer questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care.

• Communicating and providing support to members over chat, email, and phone using exceptional customer service.
• Relaying member needs to providers.
• Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
• Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
• Learning and maintaining knowledge of our EHR, product, and communication platforms.
• Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
• Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
• Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.
• Adhering to schedule start and end times.

Qualifications

• Active National Medical Assistant Certification required.
• Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
• Strong analytical ability.
• One or more years of healthcare experience and knowledge of medical terminology is preferred.
• Comfortable asking for support, help, and guidance as needed.
• Experience in substance use disorder treatment and/or behavioral health care is a plus.

Requirements

• Schedule: 4x10, 8:00am-6:30pm EST (Wednesday off).
• Pay range: $25 — $25 USD.

Company Description

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

• Equal Opportunities for Everyone, including Folks in Recovery: As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply.
• Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer.
• We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

AI Interview Policy: At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments.

Privacy Policy: Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy, which includes disclosures and rights under applicable U.S. privacy laws.