[Hiring] Certified Medical Assistant @Workit Health

Role Description

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to answer questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.

Core Responsibilities

• Communicating and providing support to members over chat, email, and phone using exceptional customer service.
• Relaying member needs to providers.
• Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
• Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
• Learning and maintaining knowledge of our EHR, product, and communication platforms.
• Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
• Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
• Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.
• Adhering to schedule start and end times.
• Facilitating video drug screens and determining drug screen results while maintaining a professional and judgment-free demeanor.
• Supporting and communicating with members as they navigate their drug screening needs and requirements.
• Educating our members on how to navigate Workit Health’s drug screening options, and being ready to help troubleshoot through any barriers.
• Performing care management outreach to improve member engagement in required care plan activities and reduce barriers to care.

Qualifications

• National Medical Assistant Certification required.
• Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
• Strong analytical ability.
• One or more years of healthcare experience and knowledge of medical terminology is preferred.
• Comfortable asking for support, help, and guidance as needed.
• Experience in substance use disorder treatment and/or behavioral health care is a plus.

Requirements

• Schedule: 4x10, 8:00am-6:30pm EST (Tuesday off).

Benefits

• Fully remote work.
• 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!).
• 11 paid holidays.
• Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs.
• 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families).
• 401k + 4% matching.
• Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA).
• Health Savings Accounts (HSA).
• Employee assistance program, complete with financial coaching and counseling sessions.
• Professional development allowance for Providers and Behavioral Health team.
• Opportunities for internal mobility and growth at a Company with a proven track record of promoting internally.
• Vibrant, democratized culture with clubs and multiple ERG groups.
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations.