[Hiring] Certified Medical Assistant @UnitedHealth Group

Role Description

The Certified Medical Assistant (CMA) supporting the Transition of Care (TOC) Telemedicine Team plays a critical role in ensuring seamless patient transitions from acute or inpatient settings to outpatient care through virtual engagement and coordination. This fully remote position partners with physicians, advanced practice clinicians, nurses, and care coordinators to support high-quality, patient-centered telehealth services. The CMA assists in care coordination, medication reconciliation support, patient outreach, documentation, and quality program execution, all within a virtual environment.

The role requires solid communication skills, attention to detail, and the ability to deliver exceptional service aligned with quality and compliance standards.

• Provide virtual clinical and administrative support in patient care situations.
• Assist physicians and nursing personnel through telemedicine workflows.
• Support documentation and coordinate care activities under the supervision of a medical provider.
• Identify patient needs or concerns and communicate relevant information to providers and the clinical team.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support providers during telemedicine visits through documentation assistance and workflow coordination.
• Conduct pre-visit outreach, including appointment reminders and intake preparation.
• Collect and document patient-reported vitals and health information, when applicable.
• Assist with medication reconciliation and identify discrepancies for provider review.
• Monitor and escalate abnormal findings to providers or clinical team members promptly.
• Coordinate healthcare screening results per provider direction and company standards.
• Perform and complete quality program health screenings per required metrics.
• Process documentation accurately and ensure appropriate provider visibility on results and submissions.
• Record patient care documentation in the EMR accurately and in a timely manner.
• Present abnormal findings promptly to prevent potential emergent situations.
• Perform post-discharge outreach to support continuity of care and reduce readmissions.
• Assist in coordinating follow-up appointments, referrals, and services (e.g., home health, DME, specialists).
• Ensure timely and accurate documentation of transition-of-care activities.
• Reinforce discharge instructions and care plans under provider guidance.
• Document all patient interactions in the EMR in real time.
• Support completion of quality measures aligned with organizational goals.
• Review patient charts pre- and post-visit to ensure completeness and compliance.
• Maintain adherence to HIPAA, privacy, and telehealth regulations.
• Deliver exceptional virtual customer service through professional, empathetic communication.
• Assist patients with telehealth platform navigation and technology troubleshooting.
• Address patient questions within scope and escalate complex concerns appropriately.
• Maintain organized digital workflows and task management within remote systems.
• Collaborate effectively with interdisciplinary teams in a virtual environment.
• Participate in team meetings, performance initiatives, and training programs.
• Ensure follow-up appointment dispositions are documented.
• Verify completion of post-visit provider recommendations (e.g., prescriptions, referrals).
• Maintain patient confidentiality and proper release of information at all times.
• Maintain required certifications (MA and CPR) and quality standards.
• Promote a positive and collaborative work environment.
• Support team members with coordination of work.
• Perform all other duties as assigned.

Qualifications

• High school graduate or GED equivalent.
• Current, nationally recognized Medical Assistant certification or registration required or ability to obtain the designation within 90 days of employment hire date.
• Current CPR certification or ability to obtain certification within 30 days of employment hire date.
• Basic computer literacy.
• Proven knowledge of medical terminology.
• ICD-10 and CPT coding experience.
• Ability to remain calm and effective in high-priority situations.
• Proven solid communication and customer service skills.
• Ability to be flexible and adaptable to change.
• Ability to work independently in a fully remote environment.

Preferred Qualifications

• Graduation from an accredited Medical Assistant program.
• 3+ years of experience as a Medical Assistant or a combination of 5+ years of non-certified medical assistant experience and certified medical assistant experience.
• Experience supporting telehealth or remote care programs.
• Experience in Transition of Care, Care Coordination, or Population Health models.
• Bilingual (English/Spanish).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.