[Hiring] Certified Medical Assistant @SelectQuote, Inc.

Role Description

The Care Navigator provides ongoing proactive patient services through regular communication and personalized care plans for patients participating in the Chronic Care Management Program. They assess patient health status, address concerns, and facilitate access to community resources to improve overall well-being. Key responsibilities include:

• Provide ongoing proactive services through monthly calls
• Review the patient's current health status and appropriately escalate concerns to the physician via the escalation protocols
• Providing education related to medical conditions and factors impacting patient’s health
• Setting health-related goals based on medical conditions & patient’s priorities
• Identifying and assisting in closing clinical and non-clinical care gaps
• Empowering patients to make sustainable health behavior changes to improve their well-being
• Continually providing motivation, encouragement, and support
• Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence
• Sharing community resource options to help patients access the necessary resources at the right time
• Respond to patients, providers, and team leaders
• Create, update, and maintain care plans using SelectPatient Management's proprietary software
• Achieve monthly call goals based on Supervisor Care Navigator advisory on assigned patient caseload
• Maintain productivity and quality metrics as defined
• Attend weekly team huddles to discuss organizational and team goals as well as strategies to best serve our patient population

Qualifications

• Certified or Registered Medical Assistant required
• 2 or more years of experience in healthcare or a related field (3-5 years preferred)
• Family practice, internal medicine, and geriatrics office experience preferred
• Ability to work full-time (40 hours per week)

Requirements

• Empathetic and active listener
• Effective time management skills
• Maintain a strong sense of responsibility and accountability
• Engage fully with colleagues and teams remotely
• Effectively communicate with doctors and healthcare professionals
• Strong communication and interpersonal skills (written and verbal)
• Proficient computer skills including Electronic Health Record, Microsoft programs, and Google Suite
• Ability to work well independently in a fast-paced results-driven remote work environment

Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse, and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans
• Base Hourly Minimum: $18.00
• Base Hourly Maximum: $18.00