[Hiring] Central Study Coordinator - Retention @Care Access

Role Description

The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program.

• The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research.
• Accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation.
• Responsibilities include:
  • Sharing and explaining lab results.
  • Conducting virtual consenting appointments.
  • Pre-screening participants for specific studies.
• Expected to coordinate daily work independently using patient-centric practices and a quality-first approach.
• This is a mid-level individual contributor role with the expectation of strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.

Qualifications

• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals.
• Understand when issues require escalation.
• Proficient in research terminology and basic medical terminology.
• Understand the overall clinical development paradigm and have excellent working knowledge of government regulations, GCP, and ALCOA-C.
• Strong organization and time management skills.
• High attention to detail.
• Effective communication over phone (proper speaking volume, clarity, speech cadence).
• Excellent customer service skills.
• Warm, personable approach in communicating with others both verbally and in writing.
• Ability to communicate the basics of clinical research related to patient education.
• Ability to work effectively in a remote environment with minimal supervision.
• Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router).

Requirements

• Fluent in Portuguese, Spanish, and/or English is a bonus.
• At least 6 months of relevant clinical research experience.
• Experience working on high volume screening studies.
• Experience with patient education and retention.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays.
• Medical, dental, and vision insurance plan options.