[Hiring] Central Orders @ENT ASSOCIATES

Role Description

The position of Central Orders functions as the primary processor and coordinator for diagnostic test scheduling from ENTA physicians for patients who are seen, served, and treated by Ear Nose & Throat Associates (ENTA).

Reports to: Front Office Director

Flexibility: While this Job Description is meant to provide an overview and specific responsibilities for Central Orders, ENTA Management reserves the right to make changes, adjustments and revisions, as needed, to this document and will coordinate such modifications with the Clinical Manager. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week).

Summary of General Duties:

• Receives and responds to tasks created in the EMR system for the Central Orders team and is responsible for follow up on all central orders tasks.
• Reviews orders for accuracy prior to generating and processing.
• Generates, processes, and sends external order requisition(s) and supporting clinicals from the EMR to EHRfax; and electronically faxes to external testing facilities within 24 hours of ordering.
• Coordinates and schedules internal ENTA testing orders.
• Facilitates sending scheduled internal ENTA testing orders to the Authorizations team.
• Ensures all patients with an order have a follow up appointment scheduled when indicated by the physician; schedules appointments when needed.
• Communicates with physicians regarding orders when necessary.
• Documents in the EMR any pertinent patient communications.
• Updates/populates patient chart with relevant data.
• Fields calls regarding order requisition(s) for diagnostic testing, internal or external, from patients, facilities, office staff, and physicians.

Qualifications

• High School education or GED equivalent.
• Minimum one year of medical office experience preferred.
• Good verbal and written communication skills.
• Excellent telephone and customer service skills.
• Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.
• Strong organizational skills with the ability to multi-task.
• The ability to attend work on a regular basis.
• The ability to adhere to safety rules and other reasonable regulations pertaining to the job.
• The ability to refrain from negativity or excessive irritability.
• The ability to work in cooperation with other workers.
• Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.

Requirements

• Physical demands:
  • Average percent of time during regular shift devote to:
    • Walking, Squatting, Sitting, Bending, Reaching: 75%
    • Standing: 25%
  • Average lifting requirements:
    • Lifting Requirements: 20-40 lbs.
    • Frequency of Lifting: 0-25% of the time
  • Additional physical demands:
    • Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
    • Ability to type 60 wpm.
    • Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine.
• Visual, Hearing, and Mental demands:
  • Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20.
  • Hearing adequate to perform essential functions such as answering the telephone.
  • Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients.
  • Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress.
• Working Conditions:
  • This position has an option to work from home after training has been completed.
  • Performance, reliability, and overall fit for the role will be assessed prior to an employee being given permission to work remotely and will continue to be assessed once the employee has gone remote.
  • Required to exhibit a positive attitude and a professional appearance and show detail and accuracy.
  • Required to exhibit quality performance of the essential job functions to help the practice run effectively and efficiently.

Benefits