[Hiring] Care Triage Nurse @VitalCaring Group

Role Description

As a Care Triage Nurse you will:

• Promote the agency philosophy and mission by presenting a positive image to patients and families.
• Demonstrate professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence.
• Understand and use various forms of communication which may include phone system, software, reports, tools, and metrics.
• Provide effective communication to patients and families, team members, and other healthcare professionals.
• Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns.
• Use motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues.
• Take detailed notes and enter them into the patient’s electronic medical record.
• Follow up with patients as required to ensure their needs have been met.
• Maintain confidential medical records for each patient in accordance with HIPAA guidelines.
• Stay up to date on company policies and procedures.
• Communicate with external call center to ensure all patient care needs are met.
• Manage incoming referrals from time of receipt to admission to ensure timely initiation of care.
• Receive and act on emergent care and inpatient facility alerts via the ADT platform to ensure timely care coordination with branch, physician, and patient.
• Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination.
• Collaborate with clinicians to manage all patient scheduling needs.
• Communicate summary of afterhours/holiday activity with appropriate branch leaders.
• Participate in regular training and continuing education to stay current with best practices in home health care.
• Ensure appropriate communication at the onset of on call shift and effective handoff at the end of on call shift.
• Ensure that all required portal systems are frequently accessed with current login credentials.
• Perform all other duties as assigned.

Qualifications

• Graduate of an accredited school of nursing with a current Compact RN License.
• Managerial Experience.
• Current license in state of practice and CPR certification.
• Bachelor’s degree, preferred.
• Minimum of 3 years of experience as a home health nurse.
• Excellent verbal and written communication skills and critical thinking skills.
• Proficient in HCHB, Microsoft Office products (Teams, Outlook, Excel, Word).

Benefits

• Generous 6 weeks of paid time off each year.
• Medical, Dental & Vision.
• Pharmacy Benefits.
• Virtual & Mental Health Support.
• Flexible Spending Accounts (FSAs) & Health Savings Account (HSA).
• Supplemental Health & Life Insurance.
• 401(k) with Company Match.
• Employee Referral Program.
• Prepaid Legal Plans.
• Identity Theft Protection.
• Pet Insurance.
• Tuition & Continuing Education Reimbursement.