[Hiring] Care Traffic Controller @Cityblock Health

Role Description

This is a fully remote role that follows a consistent Monday through Friday schedule, with no weekend requirements. To best support our members and care teams across the country, this role operates on an afternoon/evening schedule based on Eastern Time.

• Working Hours:
• Eastern Time (ET): 1:00 PM – 10:00 PM
• Central Time (CT): 12:00 PM – 9:00 PM
• Mountain Time (MT): 11:00 AM – 8:00 PM
• Pacific Time (PT): 10:00 AM – 7:00 PM

The Dispatcher will play a vital role in intake, triage, and access to care for Cityblock’s members across the country, 24/7. The Care Traffic Control center coordinates the flow of in-field and virtual resources, connecting members with medical providers and care staff in a matter of minutes. Dependent upon the assessment of immediate needs, Dispatchers coordinate services and link members to care resources for prompt resolution or near-term follow-up.

• Responsibilities:
• Screen requests for services from members.
• Coordinates assignment and flow of field and virtual care resources across several states, collaborating with field operations managers, coworkers, and Virtual Urgent Care to assign and initiate responses.
• Identifies and highlights issues of safety, service delivery, continuity of operations and escalates as necessary.
• Identifies risks of imminent life threats, self-harm or harm to others (including risks to those involved in follow-up care) and directs questioning; makes appropriate notifications.
• Completes assessment tools and documentation across multiple platforms.

Qualifications

• 5+ years of work experience.

Requirements

• Required: Current State Office of EMS or National Registry of Emergency Medical Technicians compliant Emergency Medical Technician (EMT) or Paramedic Certification.
• Preferred: Emergency Medical Dispatch (EMD) Certification; 911 for Crisis Calltakers (Crisis Response Programs and Training version or Crisis Intervention Team).

Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave

Company Description

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.