[Hiring] Care Navigator @Switchboard Health

Role Description

The Care Navigator supports Switchboard Health clients in two primary ways:

• Directly assisting patients seeking specialty care
• Conducting outreach to clinician offices to determine appointment availability for new patients

This role helps patients connect with the right specialty providers (e.g., behavioral health, dermatology, gastroenterology, cardiology, and others) by providing resources, coordinating referrals, and scheduling appointments. While the Care Navigator does not provide medical care, they play a critical role in ensuring patients have a smooth, timely, and supportive experience navigating the healthcare system.

Switchboard is a seed-stage startup, which means processes, priorities, and workflows evolve quickly. The ideal contractor is comfortable with ambiguity, adapts easily to change, and thrives in an environment where they may help build or refine processes as needs shift.

Qualifications

• Prior experience in healthcare specialty care referrals, or patient access
• Experience submitting prior authorizations (preferred, not required)
• Comfort using EMRs, CRM tools, or referral platforms; ability to work across multiple platforms simultaneously
• Excellent verbal communication and customer-service mindset
• Able to assist patients who are in need of care and may not be familiar with referral navigation with compassion
• Strong organizational skills and attention to detail
• Experience handling PHI and maintaining confidentiality

Requirements

• Reliable phone and internet connection
• Ability to work in a secure environment compliant with HIPAA standards (e.g., private space for patient calls)
• Preferred but not required: Fluent in Spanish

Benefits

• Hourly rate based on experience
• Flexible part-time work; hours vary based on patient referrals and client needs (typically 15–25 hours/week)
• Ongoing engagement with no defined end date

Company Description

Available windows must be during Switchboard Health’s operating hours (Monday-Friday 8AM-5PM MT).