[Hiring] Care Manager, Telephonic Nurse 2 @CenterWell

Role Description

We are seeking a dedicated and compassionate Registered Nurse with a Bachelor of Science in Nursing (BSN) to join our team as a Care Manager, Telephonic Nurse 2 within CenterWell Specialty Pharmacy. This role operates in a fast-paced, call center-based environment where clinicians are engaged on the phone for the duration of their shift, delivering high-quality patient support and education.

In this pivotal role, you will support our Patient Management Program, focusing on individuals with specialized and complex health conditions, including:

• Autoimmune disorders
• Pulmonary diseases
• Neuromuscular disorders
• Infectious diseases
• Cancers
• Other rare conditions

Your primary responsibility is to conduct comprehensive telephonic assessments and evaluations of members, with a strong emphasis on medication therapy management. You will provide detailed education on medication administration, potential side effects, and adherence strategies to promote optimal therapeutic outcomes.

Key responsibilities include:

• Delivering telephonic, patient-centered care in a structured call-center environment throughout the shift
• Providing medication education, including administration techniques, side effect management, and adherence support
• Developing and implementing individualized care plans tailored to each member’s clinical needs
• Monitoring patient progress through ongoing assessments and follow-up interactions
• Collaborating within established protocols and utilizing advanced telecommunication systems to ensure consistent, high-quality care delivery

The ideal candidate will bring strong clinical expertise, exceptional communication skills, and the ability to work independently in a structured, phone-based setting. This role requires comfort with sustained telephonic engagement and a commitment to delivering compassionate, patient-focused care.

This position offers the opportunity to make a meaningful impact on the lives of patients with complex and rare conditions while working in a supportive, professional, and mission-driven environment.

There is a set schedule that is provided daily with inbound and outbound tasks to perform:

• 10am-6:30pm EST three days a week M-F
• 11:30am-8pm EST two days a week
• Friday late night requirement on a rotation of 11:30am-8pm
• Saturday rotation of varying hours between 8:00am-6:30pm EST
• Overtime is required on an as needed basis
• Holiday rotation that will be worked (Martin Luther King Day, Memorial Day, Juneteenth, 4th of July, Labor Day, The day after Thanksgiving, and New Years Day)

Qualifications

• Experience with care management
• Patient education for adult care
• Bilingual English/Spanish
• Auto Dialer Experience

Requirements

• Self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps
• Wireless, wired cable, or DSL connection is suggested
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Occasional travel to Humana's offices for training or meetings may be required

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, company and personal holidays
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do.