[Hiring] Care Manager I @LanceSoft

Role Description

This is a telephonic position serving members who are on CST time. Availability from 8am-4:30pm, Monday-Friday CST is required.

• 15+ welcome calls and health risk assessments per week
• Emergency department follow up/care transition
• Care plan development
• Coordination with other team members
• Territory: Telephonic role with contact of members within current 44 county service area
• Charting/Note software: MIDAS
• Additional view only access for various health system EMRs (UW, SSM) and WISHIN
• Caseload: No assigned caseload, only assigned for assessment completion with handoff to assigned team member for continued case management as needed
• Assessment requirement: 1 telephonic assessment/year/member
• Contact attempts to complete/schedule will vary, with a minimum of 3 outreach phone call attempts per member
• Case population: Medicare + Medicaid recipients
• Must have reliable internet

Qualifications

• Strong documentation skills
• Effective communication skills
• Member engagement skills
• Ability to identify and appropriately escalate any member concern identified during welcome calls/HRA completion process
• Knowledge of Medicare benefits/supplemental benefits
• Ability to navigate online provider directory and offer members in-network provider options
• Navigate supplemental benefit vendors and provide members with contact information

Requirements

• No licensure requirements
• Bachelor's in human services, Social Services, or related field