[Hiring] Care Manager @Vigilance Health

Role Description

The Care Manager is the heart of Vigilance. You'll lead the charge in building meaningful relationships with patients — driving better health outcomes and empowering people to take control of their own healthcare. You'll build trust, rapport, and accountability using the principles of Motivational Interviewing and clinical best practices, call after call, patient after patient.

Above all else, Care Managers are driven by an unyielding passion to make a difference in people's lives. That passion shows up in the work itself — the volume of outreach you put in, the rapport you build, and your commitment to the kind of engagement, trust, and support that leads to real, long-lasting behavior change.

What You'll Own

• Patient Outreach & Engagement: You'll drive a high volume of outbound calls every day — ramping from roughly 45 calls and 5–20 patient connections a day in your first month to 75+ calls and 22+ connections by month three.
• Relationship Building & Rapport: You'll build genuine rapport with your assigned patient panel using Motivational Interviewing techniques.
• Risk Stratification & Panel Management: You'll learn the risk stratification of your assigned panel and work to minimize the “fallen out” panel.
• Care Coordination & Goal Setting: You'll set PCP visit smart goals with appropriate patients and drive tangible improvements in health outcomes.
• Documentation & Clinical Best Practices: You'll translate every conversation into clear action and solid documentation.

What Good Looks Like in 90 Days

• You're consistently making 75+ calls a day and connecting with 22+ patients daily.
• You've built real rapport across your assigned patient panel and understand their risk stratification cold.
• Your “billable” and “at risk” patient panels are growing, and your “fallen out” panel is shrinking.
• PCP visit smart goals are set with the right patients, and your care management conversations are producing genuine Success Stories.
• You're driving tangible improvements in health outcomes — PCP visits, medication adherence, and care navigation.

Qualifications

• LVN/LPN license is required.
• A track record of connecting with people quickly.
• Comfort with a high-volume, fast-paced outbound calling environment.
• Familiarity with Motivational Interviewing techniques.
• Strong active listening skills.
• An organized, self-directed, proactive problem-solving mentality.
• Experience in healthcare, care management, or a patient- or customer-facing outreach role is a plus.

Nice to Have

• Experience with medication adherence, chronic disease management, or PCP visit navigation.
• Prior use of a care management platform or EHR.
• Bilingual or multilingual communication skills highly preferred.

The Kind of Person Who Thrives Here

You're charismatic and high-energy, with a pleasant voice and real vocal variety. You're patient, resilient, and encouraging, with a coaching attitude and a great ear for what people aren't quite saying. You know how to smile and dial, you stay organized under a high volume of calls, and you bring a proactive, problem-solving mentality and a high degree of empathy to every conversation.

If you've been looking for a role where your ability to connect with people genuinely changes someone's health — this is it. Apply today. Let's change lives together.