[Hiring] Care Manager @Guideway Care

Role Description

The Care Manager (CMA) supports patients through telephonic outreach, care coordination, and ongoing health education. Responsibilities include:

• Monitoring care plans
• Scheduling appointments
• Reviewing medical records
• Documenting in EHRs
• Facilitating access to medical services

Essential Functions (may include, but not limited to):

• Manage and support patients’ healthcare needs via telephonic outreach
• Conduct and document visits using several technology platforms and EHRs
• Monitor adherence to care plans, evaluate effectiveness, monitor patient progress in a timely manner, and facilitate changes as needed
• Facilitate patient access to appropriate medical and specialty providers
• Educate patients and family/caregiver(s) about relevant community resources
• Coordinate continuity of patient care with external healthcare organizations and facilities
• Support patient self-management of disease and behavior modification interventions
• Provide patient health counseling, education, and instruction
• Perform any other duties necessary to drive our values, fulfill our mission, and abide by our company values
• Use computer applications
• Make and answer phone calls the majority of the shift
• Welcome patients
• Review patient medical records
• Code and fill out insurance forms
• Schedule appointments
• Arrange for hospital admissions and laboratory services
• Handle correspondence, billing, and bookkeeping
• Escalate patient concerns or needs to appropriate provider

Qualifications

• CMA Certification
• Maintaining a Certification is an ongoing requirement of this role
• Minimum of 1 year work experience in a healthcare setting involving patients with complex chronic disease states preferred
• Chronic Care Management experience required (CCM, PCM, APCM)
• Proficiency with a personal computer
• Technical and analytical skill set
• Excellent communication, organizational, and interpersonal skills
• Experience with Microsoft Excel preferred

Requirements

• None

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA)
• Company paid short- and long-term disability
• Employee Assistance Program
• Life Insurance
• Accident insurance
• Other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match