[Hiring] Care Management Support Assistant @Humana

Role Description

Become a part of our caring community. Are you a transitioning military service member or a Military Spouse looking for an internship that supports the goal to put health first? During the period of this unpaid internship, you will work with the Medicaid Clinical Services team to ensure interaction between us and members are optimized. The Care Management Support Assistant Internship provides an opportunity to train and work with Humana's Medicaid Team. This internship is available to transitioning service members eligible to participate in the DoD SkillBridge Internship, as well as military spouses eligible to participate in the Military Spouse Fellowship. If you are interested in this position, we will require you to confirm eligibility.

The Care Management Support Assistant Intern will utilize Humana's Medicaid training. This training will enable the intern to engage formerly acquired skillsets to perform various tasks, including:

• Installation
• Implementation
• Client support
• Client services
• Client administration
• Customer service
• Enrollment
• Eligibility
• Claims processing
• Call center operations

Additionally, the intern will:

• Investigate and settle claims and customer service issues
• Outreach to Parents or Facilities to confirm PPEC services and schedule face-to-face visits
• Verify ABA authorizations and services
• Assist members with payment for past due utilities, internet, or housing assistance

This process may require extensive research. You will collaborate with the Market and Care Managers regarding member needs. You must be passionate about contributing to an organization focused on improving consumer experiences and be a Team Player.

Qualifications

• Transitioning Service Member eligible to participate in SkillBridge or military spouse eligible to participate in the military spouse fellowship
• Minimum 1 year of customer service experience, including typing/data entry
• Professional healthcare experience or education in a healthcare discipline
• Proficient in Microsoft Office Outlook and Word
• Working knowledge of computers, or demonstrated technical skills with new systems
• Ability to work with multiple screens and databases while with data entry
• Must be a Military Spouse approved for this internship

Requirements

• Preferred Qualifications:
• CGX and QuickBase
• Associate or Bachelor's Degree
• Clerical support background in a healthcare environment
• Familiarity with medical terminology or ICD-10 codes
• CNA or Medical Assistant background
• Quality background
• Medicaid experience
• Work at Home Requirements:
• Minimum download speed of 25 Mbps and upload speed of 10 Mbps required
• Wireless, wired cable or DSL connection is suggested
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Travel: Occasional travel to Humana's offices for training or meetings may be required

Scheduled Weekly Hours

• 1

Application Deadline

• 10-02-2026