[Hiring] Care Coordinator @TimeDoc Health, Inc.

Role Description

We are hiring Care Coordinators (1099 Contractors) to provide Chronic Care Management (CCM) services to patients with chronic conditions. This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions. This role is ideal for clinical professionals who are comfortable with high call volume and meeting performance metrics in a remote environment.

Schedule & Work Details

• 100% Remote (1099 Contractor)
• Weekly commitment: 20–30 hours (minimum of 20 hours, maximum of 30 hours)
• Availability must be submitted at least 30 days in advance
• Calls are made Monday–Saturday, 8:00 AM – 6:00 PM (based on supported time zone)

Pay & Training

• Training Pay: $21.00/hour for 4 weeks
• Post-Training Base Pay:
  • CMA/RMA: $16.00/hour
  • LPN: $18.29/hour
• Monthly Incentive: $800–$1,400, based on productivity and performance metrics

What You'll Do

• Conduct monthly CCM phone calls with patients
• Make a high volume of outbound calls daily
• Educate patients on chronic conditions and care plans
• Coordinate care with provider offices, pharmacies, and community resources
• Identify gaps in care and social determinants of health
• Create and update care plans in the EMR
• Meet established productivity and quality expectations
• Maintain patient privacy and HIPAA compliance

Qualifications

• 1–3 years of experience as a CMA/RMA, LPN, or RN
• Active certification or professional license
• Strong verbal and written communication skills in English
• Comfortable being on the phone most of the day
• Experience with EMR/EHR systems
• Organized, reliable, and able to work independently

Preferred

• Care coordination or case management experience
• Experience working with geriatric patients

Equipment & Workspace Requirements

• Private, quiet workspace with no interruptions
• Desktop or laptop (no tablets)
• At least one monitor (dual monitors preferred)
• Noise-canceling headset

Internet Requirements

• Reliable high-speed internet (wired connection preferred)
• Satellite internet is not permitted

Company Description

TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Today, we serve tens of thousands of patients nationwide and continue to grow.