[Hiring] Cancer Screening Advocate @Color Health

Role Description

As a Cancer Screening Advocate, you will play a vital role to ensure timely access to care for thousands of patients who need to get screened for cancer. In this role, you will coordinate screening appointments with external facilities, serve as the key link between patients, Color’s care team, and ensure every step of the scheduling process is smooth, supportive, and well-documented.

• Appointment scheduling: Call health care facilities to collect availability and book appointments on patients’ behalf, based on the patient’s facility and scheduling preferences. Assist patients in understanding out of pocket cost.
• Facility verification and sourcing: Update facilities database to ensure accurate and reliable information. Identify suitable facilities for patients based on their insurance, location and preference, and confirm that the facility is able to perform the procedure, is in network, and can accommodate the patient.
• Results Retrieval & Upload: Obtain results from appointments and referrals from facilities. Reach out via fax and phone. Review and triage the inbound fax queue, and upload documents and results appropriately.
• Patient Communication: Inform patients of their scheduled appointments promptly and provide necessary details (location, preparation instructions, etc.). Respond to patient inquiries.
• Documentation: Accurately record all appointment and order or referral details in Color’s electronic health record (EHR) system.
• Problem-solving: Address scheduling conflicts, rescheduling needs, or access issues with empathy and efficiency.
• Collaboration: Work closely with clinical and administrative teams to ensure seamless patient care and support.
• Patient Support: Respond to patient inquiries and support tickets promptly, demonstrating empathy and professionalism in all interactions.

Qualifications

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Passionate about helping patients navigate the complexity of the healthcare system.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Experience using EHR systems in a healthcare environment.
• Expert knowledge of Google Apps and macOS.
• Flexible and adaptable to changing business needs and priorities.
• Resilience in a fast-paced and dynamic operational environment.
• Ability to handle stressful situations appropriately.
• Must have access to a quiet, private, and secure location to work, ensuring protection of patient health information (PHI) and compliance with HIPAA standards.

Requirements

• Assignment Duration: 3-6 months
• Typical Schedule: Monday - Friday; 8:30 AM - 5 PM PST/EST
• Hourly Rate: $22 - $26/hour
• The actual hourly pay is dependent upon many factors, such as work experience, market data, skills, and geographic location.

Benefits

• Color is an equal opportunity employer.
• In accordance with anti-discrimination law, Color prohibits discrimination and harassment of any type.
• Color affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Color conforms to the spirit as well as to the letter of all applicable laws and regulations.
• Color is committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.