[Hiring] Call Center Nurse RN @UnitedHealth Group

Role Description

As a Home Health Clinical Triage Specialist, you'll be an integral part of the interdisciplinary team and responsible for the excellent delivery of care through triage calls after hours and on holidays. Must be available to work weekends. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Receive calls from patients and/or family members and respond appropriately, assessing problems focusing on high quality, patient-focused, compassionate care
• Assess patient status and intervene as indicated by the patient’s condition and established protocols
• Timely and accurate documentation of calls received within the electronic medical records system, including processing of workflow associated with the clinical record
• Knowledge of basic triage protocols and best practices to guide and address the needs of patients in a crisis situation
• Coordinate with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner
• Ensure appropriate education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes, etc. by attending mandatory educational offerings and in-services
• Facilitate orientation of new personnel as assigned
• Exhibit exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals
• Serve as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice

Qualifications

• Current, unrestrictive Registered Nurse licensed in all states of practice
• 2+ years of RN experience
• 1+ years of direct patient care in a hospice, home health, or oncology setting
• Willing or ability to work flexible hours and independently

Requirements

• Registered Nurse Compact licensure (preferred)

Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.