[Hiring] Call Center Clinical Nurse @Podimetrics

Role Description

The Nurse, Clinical Service Excellence plays a vital role in delivering proactive, compassionate, and evidence-based care to patients enrolled in our remote monitoring programs. This nurse is responsible for engaging with patients via telephone to educate, assess, document, and escalate findings using standardized protocols. Nurses in this role help reduce risk, improve outcomes, and ensure a seamless, supportive care experience.

• Patient Outreach & Education:
  • Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs.
  • Conduct telephonic assessments based on care model to evaluate findings requiring intervention by a health care provider, identify educational or coaching needs, and reinforce foot care best practices.
  • Deploy a patient-centered approach that provides an exceptional patient experience.
  • Support efforts to ensure patients are adherent within the Podimetrics program.
  • Provide feedback and voice-of-the-patient experience to inform program, process, and technology improvements.
  • Accurately document patient findings, symptoms, and trends using Podimetrics systems and SOPs.
  • Identify high-risk indicators and initiate appropriate clinical escalations to the provider or care team.
• Workflow Execution:
  • Efficiently manage assigned queues including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols.
  • Complete all documentation within required timelines to maintain service-level standards.
  • Maintain reliable remote connectivity and demonstrate the ability to troubleshoot basic technical issues independently to ensure uninterrupted workflow and patient support.
• Cross-Team Collaboration:
  • Communicate clearly with peers, leads, and managers to ensure continuity of care and seamless handoffs.
  • Contribute insights during huddles or team meetings to support service excellence.
• Quality & Performance Monitoring:
  • Meet or exceed quality standards, productivity goals, and patient experience expectations.
  • Participate in peer reviews, audits, and improvement initiatives.

Qualifications

• Active and unrestricted Registered Nurse (RN) compact license
• Bilingual capabilities (Spanish or other language)
• Minimum of 2 years of clinical nursing experience; telehealth, home health, or remote monitoring preferred.
• Experience working in a fast-paced environment
• Strong clinical judgment, phone etiquette, and documentation accuracy.
• Comfortable navigating electronic health tools, workflows, and productivity platforms.
• Self-directed with strong time management and adaptability in a remote work setting.

Preferred Qualifications

• Experience working in chronic disease management (diabetes, CHF, wound care, etc.).
• Familiarity with CMS quality metrics and telehealth compliance.
• Ability to work PST Hours

Core Competencies

• Compassionate Communication
• Clinical Accuracy & Judgement
• Adaptability in Changing Workflows
• Service Recovery & Professionalism
• Accountability & Ownership
• Cultural Sensitivity & Equity in Care

Benefits

• Base Pay: 75k+ base salary commensurate with experience
• Annual Bonus Opportunity
• Equity Options
• Flexible Paid Time Off (Guaranteed four (4) weeks of PTO)
• Paid Sick Leave (up to forty (40) hours annually)
• Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents)
• Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.
• Health Savings Account with employer contribution
• Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
• 401k
• Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident
• Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance
• Additional life insurance, critical illness, and accident coverage are available