[Hiring] Buy & Bill Lead @Crossroads Treatment Centers

Role Description

The Buy & Bill Lead will own and elevate the Buy & Bill Program across all TN and VA clinics, serving as the subject matter expert for the Tennessee and Virginia regions. This role is ideal for a strong program leader who excels at facilitating training, leading meetings, and resolving real-time operational challenges.

The Lead supports program launches and provides ongoing, long-term support post-implementation. They will also partner with the B&B Procurement Supervisor to ensure procurement and inventory management processes operate efficiently and effectively across all clinics.

Day in the Life

• Manage day-to-day program operations, responding to Buy & Bill needs in real time across assigned clinics.
• Maintain accurate and up-to-date program records, including training attendance logs, compliance documentation, spreadsheets, and supporting materials (e.g., REMS, ICS, DEA documentation).
• Reinforce Risk Evaluation & Mitigation Strategies (REMS) requirements with providers and support staff at each center.
• Organize and facilitate weekly Buy & Bill meetings, ensuring alignment and communication across teams.
• Reinforce Medgen Buy & Bill workflows through ongoing training, education, and support for providers and clinic staff.
• Track incidents and monitor data quality, partnering with Buy & Bill, Operations, Revenue Cycle Management (RCM), and other teams to identify issues and implement solutions.

Operational Execution

• Lead new clinics through B&B implementation.
• Manage the B&B program for all clinics live in assigned regions.
• Identify and report process gaps to B&B Manager.
• Collaborate with operations routinely to problem solve.
• Run weekly Buy & Bill meetings across regions.
• Train providers and support staff on workflow, EMR processes, and compliance.
• Travel onsite when needed to support day-to-day operations.
• Supports procurement operations for the Buy & Bill Program as appropriate.
• Supports other responsibilities as needed by the Buy & Bill Manager.

Schedule & Locations

This position will mainly be a remote role with a 10% chance of travel within Tennessee and Virginia.

Qualifications

• Minimum of 2 years' experience in medical office preferred.
• Experienced in medical office operations, EMR systems, and training providers and staff.
• Experience with Excel, Microsoft Teams, Word, and Outlook.
• Excellent communication and organizational skills.
• Organized, calm under pressure, and great at juggling competing priorities.
• Able to troubleshoot and remain impartial.
• A self-starter with strong executive presence and attention to detail.

Benefits

• Medical, Dental, and Vision Insurance.
• PTO.
• Variety of 401K options including a match program with no vesture period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health Day.
• Calm subscription for all employees.