[Hiring] Brain Health Navigator @Sonnet Health

Role Description

We are looking for a Brain Health Navigator who loves guiding people through their journey, providing expertise at every step. You are a patient's guide, from their first call to their long-term plan. You'll support patients and their families across the full spectrum:

• People focused on prevention
• People quietly concerned about health changes
• People with clearly abnormal symptoms or test results
• People living with a diagnosis

We're looking for an experienced navigator who brings real passion and expertise to this work. You'll work closely with our clinical team, including a board-certified neurologist. You’ll join early enough to help shape our foundation, turning ideas into the workflows, systems, and tools behind a patient and family experience that feels genuinely delightful. This is a fully remote role.

Qualifications

• 3+ years of experience in brain health, dementia, or related care, or in patient navigation
• Solid knowledge of aging, cognition, mild cognitive impairment (MCI), dementia, and their risk factors
• Genuine empathy, with the warmth and skill to handle hard conversations by phone and video
• A background in nursing, social work, gerontology, or a related field; An RN or LCSW is a plus
• A private, quiet workspace and reliable internet for confidential patient calls
• Excitement about joining a fast-moving, early-stage startup, and comfort with ambiguity and evolving workflows

Requirements

• Run intake calls with new potential patients to understand their goals and explain what comes next
• Walk individuals and families through their Brain Health Report, and build a personal plan with them
• Help coordinate tests and further evaluations ordered by our clinical team
• Provide ongoing check-ins that keep patients and families on track
• Coordinate with patients' doctors, families, and caregivers, and connect them to helpful resources
• Escalate concerns to our clinical team and keep clear records in our systems
• Help shape how navigation works at Sonnet as we grow

Preferred / Bonus

• Navigator or dementia credentials, such as Certified Dementia Practitioner (CDP) or a recognized patient navigator certification
• Familiarity with digital cognitive assessments and how to explain their results
• A desire to share feedback and have a real voice in shaping how our product and workflows evolve

Benefits

• Shared during the interview process