[Hiring] Bilingual Virtual Clinical Educator @Inizio Engage

Role Description

We are seeking experienced, compassionate professionals to act as a consistent and trusted resource for patients and caregivers, delivering virtual and telephonic education, emotional support, and care navigation throughout the MASH treatment journey to enhance engagement, understanding, and the overall patient experience.

Qualifications

• Current US healthcare professional license: RN
• Bachelors/BSN highly preferred
• Spanish and English Fluency Required
• Preferred minimum of 3 years’ experience working in Gastroenterology or Hepatology and familiar with liver disease progression, understands fibrosis staging and cirrhosis risk.
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice.
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks

Requirements

• Provide inbound and outbound non-promotional product and disease state related educational support to identified customers as directed by the client company.
• Conduct outbound medication adherence support to patients and/or caregivers. Hours of operation could extend into evenings and weekends.
• Collect demographic data and disposition for reimbursement services and literature fulfillment.
• Maintain excellent quality and superior customer service while adhering to program talking points or call guides.
• Only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.
• Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio.
• Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails, and time reporting.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.
• Maintain all company equipment and materials in accordance with company instructions.
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.