[Hiring] Bilingual Spanish/English Telephonic Injury Triage RN @Medcor

Role Description

Medcor is looking to hire a full-time bilingual Spanish-speaking Registered Nurse for our remote 24/7 Occupational Health triage call center! The hours for this position include 8-hour shifts between 11:00pm and 9:00am. For example, shifts could include 11:00pm-7:00am or 11:00pm-9:00am.

By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. Nurses who are successful in this position must be able to:

• Talk on the phone for long periods while typing and navigating through various software applications simultaneously.
• Visualize an injury while on the phone and clarify details about the injury while following our proprietary algorithms to guide the triage of the injured worker.

Training for this role will last 6 weeks, with:

• 3 weeks of classroom instruction
• 3 weeks of precepting

These first 6 weeks of training are held Monday through Friday, from 8a-4p CT. The training schedule is non-negotiable, and all training must be successfully completed within the 6-week time frame. Following training, you will transition to your permanent schedule between the hours of 11p and 9a with an every-other-weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 9 months of employment.

A typical day in the life of a Medcor Triage RN includes:

• Managing a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Documenting each call efficiently and accurately
• Monitoring and tracking individual as well as call center goals, productivity metrics, and statistics
• Reflecting all shift activities using the phone system and being responsible for personal schedule adherence
• Providing superior customer service to Medcor’s clients and employees
• Completing accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms
• Following HIPAA Compliance Policies

Qualifications

• Bilingual, fluent in both the English and Spanish language
• Valid RN license and current BLS (CPR) certification
• Ability to handle a high volume of consecutive calls
• Strong technological skills with a typing speed of at least 30 WPM
• Effective written, verbal, and interpersonal communication skills
• Ability to read, analyze, and interpret triage tools and information along with care instructions
• Ability to talk and/or hear; required to sit and use hands
• Specific vision abilities required include close vision for computers and written work with the ability to adjust focus
• Ability to work on a computer for long periods
• Private space in your home with 4 walls and a door for patient privacy
• Access to high-speed internet (no satellite) within your primary residence
• Ability to receive and apply feedback

Requirements

• Work a major U.S. holiday rotation
• Work every other weekend

Benefits

• Paid time off
• Health and dental insurance
• 401K with match
• Education reimbursement
• More benefits available