[Hiring] Bilingual Remote Triage RN @Medcor

Role Description

Medcor is looking to hire full-time bilingual Spanish-speaking Registered Nurses for our remote 24/7 Occupational Health triage call center!

• The hours for this position include 8 to 10 hour shifts between 7:00am to 7:00pm CST.
• Shifts could include 7:00am-5:00pm or 11:00am-07:00pm.
• The start date for this triage class will be 04/27/2026.

By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees.

• Nurses must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously.
• Nurses must visualize an injury while on the phone and clarify details about the injury while following our proprietary algorithms to guide the triage of the injured worker.

Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting.

• Training is held Monday through Friday, from 8a-4p CST.
• The training schedule is non-negotiable, and all training must be successfully completed within a 6-week time frame.
• Following training, you will transition to your permanent schedule between the hours of 7a and 7p CST with an every-other-weekend requirement and holiday rotation.
• Changes to the permanent schedule are not allowed within the first 12 months of employment.

A typical day in the life of a Medcor Triage RN:

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment.
• Document each call efficiently and accurately.
• Monitor and track individual as well as call center goals, productivity metrics, and statistics.
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence.
• Provide superior customer service to Medcor’s clients and employees.
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms.
• Follow HIPAA Compliance Policies.

Qualifications

• Be bilingual, fluent in both the English and Spanish language.
• Have a valid RN license and current BLS (CPR) certification.
• Have strong technological skills as well as a typing speed of at least 30 WPM.
• Have effective written, verbal, and interpersonal communication skills.
• Be able to talk and/or hear.
• Be able to work on a computer for long periods.
• Have a private space in your home with 4 walls and a door for patient privacy.
• Have access to high-speed internet (no satellite) within your primary residence.
• Be able to receive and apply feedback.

Requirements

• Be able to handle a high volume of consecutive calls.
• Work a major U.S. holiday rotation.
• Work every other weekend.
• Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers.
• Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus.

Benefits

• Paid time off.
• Health and dental insurance.
• 401K with match.
• Education reimbursement.
• Potential for retention and performance incentives.

Company Description

At Medcor, we’re passionate about caring for our advocates as much as you are passionate about caring for your patients! Join our team and receive the support you need to be successful in your practice and to focus on your patients.

• Stability! We’ve been around since 1984.
• Opportunities galore! Medcor has a lot more to offer than just this job.
• Training! We believe in it and we’ll train and support you to be the best you can be.
• We have an open-door policy. Do you have something to say? Speak your mind!