[Hiring] Bilingual Referral & Insurance Coordinator @Staffing for Doctors

Role Description

We are seeking a highly organized and detail-oriented Bilingual Referral & Insurance Coordinator Virtual Assistant to support a busy healthcare practice remotely. The ideal candidate has hands-on experience with eClinicalWorks (ECW), strong knowledge of medical referrals and insurance authorizations, and excellent communication skills in both English and Spanish.

• Process and coordinate patient referrals from initiation through completion.
• Submit, track, and follow up on insurance authorizations.
• Coordinate appointments and communication with specialists and outside providers.
• Maintain accurate referral tracking and follow up on outstanding items.
• Contact patients regarding referrals, appointments, authorizations, and required documentation.
• Coordinate the transfer and receipt of medical records between providers and facilities.
• Communicate with referring providers, specialists, insurance companies, and other healthcare organizations.
• Verify that required clinical documentation is available and properly routed.
• Update patient and referral information accurately in eClinicalWorks (ECW).
• Monitor pending referrals and authorizations to ensure timely completion.
• Follow up consistently with patients and providers to prevent delays in care.
• Handle sensitive patient information in accordance with HIPAA and practice policies.
• Perform additional administrative and coordination tasks as needed.

Qualifications

• Fluent English and Spanish – spoken and written.
• Hands-on experience using eClinicalWorks (ECW) is REQUIRED.
• Previous experience in a medical referral, insurance authorization, referral coordination, medical scheduling, or healthcare administrative role.
• Excellent verbal and written communication skills.
• Very clear spoken English with little to no noticeable accent.
• Strong attention to detail and excellent follow-up skills.
• Ability to manage multiple referrals and authorization cases simultaneously.
• Comfortable communicating directly with patients, providers, specialists, and insurance representatives.
• Strong computer and organizational skills.
• Understanding of HIPAA and the importance of maintaining patient confidentiality.
• Reliable remote-work setup with stable internet connection and a professional workspace.

Requirements

• eClinicalWorks (ECW): Required
• Referral Coordination: Required
• Insurance Authorization: Required
• Bilingual English/Spanish: Required
• Clear English communication / minimal accent: Required
• Healthcare/Medical Administrative Experience: Required

Benefits

• This is a full-time contractor position (40 hours per week).
• Hourly rate open to negotiate, depending on skill set and experience.
• Schedule: Monday through Friday, 9:00 AM - 5:00 PM EST.