[Hiring] Bilingual Nurse Navigator @Pager Health

Role Description

This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth. We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7.

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.

Responsibilities for the Triage RN, Nurse Navigator:

• Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email.
• Document within EMR.
• Follow and apply clinically validated triage protocols.
• Ensure the highest quality customer service for patients and providers.
• Complete basic nursing responsibilities, outpatient testing, medications, etc.
• Troubleshoot technology with patients.
• Work to ensure a seamless patient call center experience.
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care.
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience.
• Assist in identifying technology needs that improve patient experience.
• Additional projects as assigned.

Qualifications

• 2+ years of clinical hospital experience working as an RN.
• An active unencumbered RN license in Puerto Rico.
• Minimum of an Associate's Degree in Nursing (ADN).
• Be a permanent resident of Puerto Rico.
• Fluent in spoken and written English and Spanish is required; all applicants must submit a resume in English to be considered.
• Prior call center experience strongly preferred.

Requirements

• Passionate about patient care and triage.
• Enjoy helping others.
• Ability to use critical thinking when presented with new and challenging situations.
• Relish solving problems, seeking out answers, and trying new things.
• Kind, empathetic and possess a strong social perceptiveness.
• Positive, energetic, and fun!
• Outstanding multitasking skills.
• Enthusiasm and savviness for new technology.
• Mastery of oral and written language along with strong typing skills.
• Ability to assess and communicate with patients via a text-based platform.
• Flexible and fast learner, comfortable in a fast-paced and changing environment.
• Eager to challenge the status quo of traditional healthcare.
• Detail oriented and an organized self-starter with outstanding interpersonal skills.
• Ability to give and receive actionable feedback.

Benefits

• Work alongside passionate, talented and mission-driven professionals.
• Encouragement to shape your job, stretch your skills and drive the company’s future.
• Be part of a remote-first, dynamic and tight-knit team.
• Opportunity to be an industry innovator making a positive impact on people’s lives.