[Hiring] Bilingual Medical Scheduling & Patient Support Specialist @GoLean Health

Role Description

This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas. This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The ideal candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.

Key Responsibilities

• Appointment Scheduling:
  • Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
  • Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
  • Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.
• Fax Management:
  • Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
  • Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
  • Accurately log, upload, and organize faxed documentation within the clinic's systems.
• Language Interpretation Support:
  • Provide occasional language interpretation assistance between patients and clinic staff when needed.
  • Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
  • Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.
• Outbound Calling:
  • Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
  • Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
  • Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.
• Patient Text Messaging:
  • Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.
  • Monitor and collect patient responses and escalate questions or concerns to the appropriate clinic team member when needed.
  • Document relevant text conversations and patient responses in RingCentral and eCW to maintain continuity of care.
• Billing and Payment Reminder Support:
  • Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.
  • Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.

Qualifications

• Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.
• Comfortable handling a high-volume call environment, including approximately 70 to 90 calls per day.
• Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
• Strong verbal and written English communication skills with a professional and patient-friendly approach.
• Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.
• Experience supporting a gastroenterology or specialty medical practice is an advantage.
• Ability to communicate in an additional language and provide interpretation support is an advantage.

Ideal Candidate

The ideal candidate is confident speaking with patients throughout the day, comfortable managing a high volume of appointments and communications, and able to stay organized while supporting two clinic locations. You should be dependable, detail-oriented, professional, and capable of providing a positive patient experience while maintaining accurate documentation.