[Hiring] Bilingual Medical Review Officer Assistant @DriverCheck Inc.

Role Description

We are seeking a Bilingual Medical Review Officer Assistant to assist the Medical Review Officer (MRO) by performing the administrative tasks associated with the medical review officer's job duties. This position plays an important role in the department and ensures that the department runs smoothly and efficiently.

• Work independently on various office administrative duties and other duties as assigned by management.
• Work in conjunction with the Clinic Team Lead and Regional Manager.
• Ensure services are compliant with applicable legislation.
• Follow DriverCheck’s policies and procedures.
• Assist in developing and implementing new service offerings.
• Ensure high levels of quality and professional customer service among clients, test participants, collection sites, and laboratories.
• Responsible for ensuring the accurate processing and reporting of all non-negative drug and alcohol results.
• Provide administrative support to the MROs when they are working in the office and remotely.
• Prepare files for legal proceedings as required.
• Conduct follow-up correspondence with clients in the event of “no-show” test participants and delayed test results.
• Support the case management team with document entry.

Qualifications

• High school diploma.
• 6+ months experience in the medical field preferred.
• Excellent customer service and communication skills.
• Detail-oriented with a high level of accuracy.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to maintain confidentiality and handle sensitive medical information in accordance with privacy requirements.
• Proficient computer skills, including experience with Microsoft Office applications and data entry systems.
• Ability to interpret and follow established procedures, policies, and regulatory requirements.
• Strong problem-solving and critical thinking skills.
• Ability to work independently while collaborating effectively within a team environment.
• Comfortable working in a fast-paced environment with changing priorities.
• Experience reviewing testing documentation and laboratory reports is considered an asset.
• Knowledge of drug and alcohol testing processes is considered an asset.
• Demonstrated ability to communicate professionally with clients, physicians, laboratories, and internal stakeholders.

Requirements

• Service excellence is a core expectation.
• Maintain a high level of confidentiality.
• Handle client complaints in a sensitive and professional manner.
• Handle Participant inquiries professionally and with empathy.
• Excellent verbal and written communication skills in English and French.
• Superior attention to detail and accuracy.
• Versatile problem-solving skills.
• Ability to multi-task in a fast-paced environment with constantly changing priorities.
• Self-motivated and able to take initiative without being asked.
• Maintain, update and revise department procedures on a regular basis.
• Ability to work well independently and as a part of a group.
• A positive attitude is a necessity.

Benefits

• Family-focused culture.
• Excellent Training Program.
• Supportive continuous learning environment.
• Competitive Wage.

Company Description

DriverCheck is the leading provider of workplace medical testing and assessments in Canada, serving over 6,400 employers in various industries including transportation, oil & gas, mining, construction, medical, and forestry. Founded in 1996, DriverCheck conducts over 250,000 medical tests annually, offering alcohol and drug testing, occupational health services, fatigue management, and injury management programs.