[Hiring] Bilingual Medical Patient Services Coordinator @Entrepreneur Cooperative

Role Description

We are seeking Bilingual Medical Patient Services Coordinators to provide remote front-desk and patient communication support to U.S.-based medical practices. You will be responsible for assisting patients through phone calls, emails, and messages, coordinating appointments, confirming insurance eligibility, and maintaining accurate patient information. As an important point of contact between patients and healthcare providers, you will help ensure that daily administrative activities run smoothly and that patients receive professional, friendly, and timely assistance. This opportunity is ideal for someone with previous experience supporting U.S. healthcare operations who enjoys patient interaction, communicates confidently in English and Spanish, and can manage multiple tasks in a fast-paced environment.

What You'll Do

• Patient Communication & Front Desk Services
  • Respond to incoming patient calls, emails, and electronic messages.
  • Make outbound calls for appointment confirmations, follow-ups, and other administrative requests.
  • Assist patients with routine questions and direct inquiries to the appropriate healthcare team members.
  • Communicate professionally with physicians, medical staff, and patients.
  • Deliver friendly, empathetic, and efficient customer service.
  • Protect confidential patient information during all interactions.
• Appointment Scheduling & Patient Coordination
  • Schedule, confirm, cancel, and reschedule medical appointments.
  • Maintain accurate provider calendars and appointment details.
  • Coordinate scheduling updates between patients and medical teams.
  • Assist patients with appointment-related questions and follow-up communication.
  • Help ensure scheduling processes remain organized and efficient.
• Insurance & Patient Records Administration
  • Verify patient insurance eligibility and benefit information.
  • Review and update patient demographic information.
  • Maintain accurate records within Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems.
  • Identify missing or outdated patient information and coordinate necessary updates.
  • Support accurate documentation and administrative recordkeeping.
• Daily Medical Office Support
  • Update reports, databases, and administrative files.
  • Assist with routine documentation and data entry.
  • Support additional administrative tasks and special projects as needed.
  • Coordinate with healthcare team members to resolve outstanding administrative requests.
  • Maintain organized workflows and ensure assigned responsibilities are completed on time.

Qualifications

• At least 1 year of experience supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare environment.
• Advanced English proficiency (C1/C2) and fluent Spanish, both written and spoken.
• Clear, professional spoken English with a neutral or minimal accent.
• Experience working with EMR/EHR systems.
• Previous experience verifying patient insurance eligibility and benefits.
• Proficiency in Microsoft Office and Google Workspace.
• Strong customer service and patient communication skills.
• Excellent organization, multitasking, and time-management abilities.
• Ability to maintain accurate documentation and patient information.
• Comfortable communicating directly with patients in a busy healthcare environment.
• Ability to work independently and collaborate effectively with remote teams.
• Availability during U.S. business hours.

Preferred

• Degree or relevant coursework in an Allied Health field.
• Experience supporting U.S.-based physicians or medical practices.
• Previous experience with patient scheduling and appointment management.
• Familiarity with HIPAA regulations and patient confidentiality requirements.
• Experience providing remote administrative or front-desk support in healthcare.

What Makes a Strong Candidate?

• Patient-focused communication: You interact with patients professionally, patiently, and empathetically.
• Strong phone skills: You communicate clearly and confidently in English and Spanish.
• Organization: You manage appointments, records, and administrative requests accurately.
• Attention to detail: You understand the importance of correct patient information and insurance documentation.
• Multitasking: You can balance calls, scheduling, and administrative responsibilities.
• Reliability: You follow through on pending requests and complete tasks on time.
• Adaptability: You can work effectively in a fast-paced, remote healthcare environment.

How Success Is Measured

• Patients receive timely, courteous, and professional assistance.
• Inbound and outbound communications are handled efficiently.
• Appointment calendars remain accurate and organized.
• Insurance eligibility and patient demographic information are verified correctly.
• EMR/EHR records are maintained accurately.
• Administrative tasks are completed within expected timelines.
• Medical teams receive consistent and dependable front-office support.
• Patient interactions contribute to a positive healthcare experience.

Why Join Us?

• 100% remote opportunity supporting medical practices in the United States.
• Join a growing organization specializing in healthcare support services.
• Develop experience in U.S. medical front-office operations.
• Work directly with patient scheduling, insurance verification, and EMR/EHR systems.
• Collaborate with healthcare professionals across different medical specialties.
• Gain valuable experience in patient services and healthcare administration.

Important Notes

• Advanced English (C1/C2) and fluent Spanish are mandatory.
• Candidates must have at least 1 year of experience supporting U.S. healthcare accounts.
• Experience with EMR/EHR systems and insurance eligibility verification is required.
• Clear and professional spoken English with a neutral or minimal accent is expected.
• This is a patient-facing administrative position involving frequent telephone communication.
• Candidates must be available during U.S. business hours.
• This is a fully remote position.