[Hiring] Bilingual Medical Insurance & Patient Care Coordinator @Winning Assistants

Role Description

• Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
• Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.
• Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.
• Provide virtual scribing support during patient exams, including video-based assistance when required.
• Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications professionally and compassionately.
• Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.
• Provide targeted front-office and virtual receptionist backup, including scheduling support and appropriate routing of post-procedure questions and concerns.
• Provide light sales support by discussing relevant aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
• Identify appropriate opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.
• Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of patient care.

Qualifications

• At least 1 year of healthcare administrative or Medical Virtual Assistant experience.
• Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
• Direct experience with ModMed EMR is required.
• Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
• Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
• Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.
• Strong experience with patient communication, appointment scheduling, and medical front-office workflows.
• Excellent verbal and written communication skills with a professional, patient-focused approach.
• Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
• Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.
• Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
• Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.

Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.