[Hiring] Bilingual Medical Assistant / Medical Receptionist @GoLean Health

Role Description

We are looking for a reliable and experienced Virtual Medical Assistant / Medical Receptionist to support a busy US-based skin clinic. This role will focus on frontline patient communication, scheduling, insurance verification, and administrative support so the in-clinic team can focus on direct patient care. The clinic serves a high volume of Spanish-speaking patients, so strong bilingual communication in Spanish and English is required.

The ideal candidate is confident handling medical front desk tasks with minimal supervision and already has experience supporting a US-based healthcare practice.

Cultural Fit & Core Values

• Culture is everything at this clinic.
• Environment feels like family.
• Looking for individuals who are naturally warm, friendly, and deeply empathetic.
• Must bring a welcoming energy to patients and clinic staff.
• Thrive in an environment where treating patients and colleagues like family is valued.

Key Responsibilities

• Phone Management
  • Answer inbound calls promptly and professionally.
  • Assist patients with questions, appointment needs, and general clinic inquiries.
  • Route concerns appropriately and document call details accurately.
• Appointment Scheduling
  • Manage the clinic calendar and schedule patient appointments.
  • Reschedule, cancel, and update appointments as needed.
  • Confirm appointment details and help maintain an organized daily schedule.
• Insurance Verification
  • Verify patient insurance coverage and eligibility.
  • Confirm active benefits, plan details, and patient responsibility when needed.
  • Update insurance information accurately in the patient record.
• Prior Authorizations
  • Coordinate prior requests for treatments or medications.
  • Gather required patient, insurance, and clinical information for submission.
  • Track authorization status and follow up with payers when needed.

Requirements

• Must be fully fluent in both Spanish and English.
• Minimum of 1 year of experience supporting a US-based medical clinic.
• Strong experience with medical receptionist or front desk tasks.
• Comfortable handling patient calls in a busy healthcare setting.
• Knowledge of insurance verification and prior authorization workflows.
• Organized, dependable, detail-oriented, and able to work independently.
• Must be comfortable working remotely in a dedicated clinic support role.

Schedule and Work Setup

• 30 hours per week.
• Remote work setup.
• Immediate hiring need.

Ideal Candidate Profile

This role is best suited for someone who is polished on the phone, confident with patient communication, and experienced in US healthcare administrative workflows. The strongest candidate will be someone who can step into the role quickly, manage calls professionally, support Spanish-speaking patients, and help keep the clinic's front desk operations running smoothly.