[Hiring] Bilingual Medical Administrative Coordinator @Entrepreneur Cooperative

Role Description

We are seeking Bilingual Medical Administrative Coordinators to provide remote operational and administrative support to U.S.-based healthcare practices. In this position, you will help medical teams manage patient information, coordinate insurance-related processes, maintain electronic health records, and support documentation required for prescriptions, authorizations, and provider enrollment. You will interact with healthcare providers, insurance representatives, pharmacies, and patients to ensure administrative requests are handled accurately and efficiently.

What You'll Do

• Medical Records & Patient Information:
  • Review and update patient demographic information in electronic health record systems.
  • Maintain accurate and organized EMR/EHR documentation.
  • Upload and organize laboratory reports, referrals, clinical notes, and other medical documents.
  • Verify patient insurance eligibility and benefit information.
  • Identify missing or incomplete records and coordinate necessary updates.
  • Support accurate and confidential handling of patient information.
• Insurance Verification & Authorization Coordination:
  • Assist with medical, procedure-related, and prescription prior authorizations.
  • Collect required information and supporting clinical documentation.
  • Submit authorization requests and monitor their progress.
  • Communicate with insurance carriers regarding pending decisions and additional requirements.
  • Follow up on authorization denials, appeals, and outstanding documentation.
  • Keep authorization records updated to support timely healthcare services.
• Prescription & Pharmacy Administration:
  • Coordinate administrative processing of prescription refill requests.
  • Communicate with pharmacies regarding medication-related requests.
  • Track prescription authorization statuses and pending responses.
  • Help resolve documentation issues that may delay prescription processing.
  • Keep healthcare teams informed about outstanding medication-related requests.
• Provider Credentialing Support:
  • Assist with administrative tasks related to provider enrollment with Medicare, Medicaid, and commercial insurance plans.
  • Update and maintain provider information in CAQH and other credentialing platforms.
  • Track credentialing applications and enrollment progress.
  • Monitor important provider documentation, including professional licenses, DEA registrations, and malpractice insurance.
  • Help identify upcoming credential expirations and outstanding enrollment requirements.
• Healthcare Administrative Operations:
  • Communicate with patients, providers, pharmacies, and insurance companies.
  • Maintain organized records of requests, updates, and follow-up activities.
  • Support daily administrative processes across medical practices.
  • Coordinate outstanding tasks to help reduce administrative delays.
  • Handle protected health information responsibly and maintain patient confidentiality.

Qualifications

• At least 1 year of relevant experience in medical administration, medical reception, healthcare virtual assistance, medical records, prior authorizations, credentialing, or a related healthcare support position.
• Advanced English proficiency (C1/C2) and fluent Spanish, both written and spoken.
• Experience verifying patient insurance eligibility and benefits.
• Familiarity with Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems.
• Understanding of healthcare administrative procedures and medical documentation.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and deadlines.
• Professional written and verbal communication skills.
• Ability to work independently in a remote environment.
• Commitment to protecting confidential patient information and maintaining accurate records.

Preferred

• Previous experience supporting U.S.-based medical practices or healthcare providers.
• Familiarity with medical or pharmacy prior authorization processes.
• Experience with provider credentialing and insurance enrollment.
• Knowledge of CAQH, Medicare, Medicaid, and commercial insurance requirements.
• Understanding of HIPAA regulations and healthcare documentation standards.

What Makes a Strong Candidate?

• Accuracy: You carefully review patient records, insurance details, and medical documentation.
• Organization: You can manage several administrative processes without losing track of important information.
• Follow-through: You consistently monitor pending requests and take action when additional information is needed.
• Communication: You interact professionally with healthcare teams, patients, and insurance representatives.
• Adaptability: You can work across different administrative workflows and learn new procedures.
• Confidentiality: You understand the importance of protecting sensitive healthcare information.

How Success Is Measured

• Patient records and electronic medical documentation remain complete and accurate.
• Insurance eligibility information is verified and updated appropriately.
• Prior authorization requests are submitted and followed up on efficiently.
• Prescription-related administrative requests are coordinated in a timely manner.
• Provider credentialing documentation and enrollment records remain organized.
• Pending requests are tracked and communicated effectively.
• Medical teams receive reliable administrative support that contributes to efficient daily operations.
• Patient information is handled according to applicable confidentiality and compliance requirements.

Why Join Us?

• 100% remote opportunity supporting healthcare operations in the United States.
• Join an expanding healthcare support organization.
• Gain experience across multiple areas of medical administration.
• Work with insurance verification, EMR/EHR systems, prior authorizations, and provider documentation.
• Develop specialized skills in U.S. healthcare administrative processes.
• Contribute to smoother operations for medical professionals and their patients.

Important Notes

• Advanced English (C1/C2) and fluent Spanish are required.
• Candidates must have at least 1 year of relevant healthcare administrative experience.
• Experience with insurance verification and EMR/EHR systems is required.
• Previous exposure to U.S. healthcare practices is highly valued.
• The position requires availability during U.S. business hours.
• This is an administrative support position; clinical responsibilities are not part of the role.
• This is a fully remote position.