[Hiring] Bilingual Clinical Coordinator Assistant @Paradigm

Role Description

Paradigm is seeking a Bilingual Clinical Coordinator Assistant (English/Spanish) to join our team in a fully remote, full-time position. In this role, you’ll provide administrative support to our Clinical Coordinators, helping injured workers receive timely, coordinated services. Responsibilities include:

• Maintaining medical records
• Obtaining appointment information and documentation
• Processing supply orders
• Following up with providers, vendors, and injured workers

Bilingual proficiency in English and Spanish is required.

Schedule: 11:00 a.m.–7:30 p.m. EST

Pay range: $20–$22 per hour

Responsibilities:

• Support the Mission, Values, and Vision of Paradigm, promoting positive public relations and demonstrating service excellence.
• Work collaboratively with Clinical Coordinators to ensure compliance with file follow-up per established policies and procedures.
• Contact vendor agencies to obtain notes and home health compliance.
• Input supply orders and confirm delivery of supplies.
• Provide excellent responsiveness and follow-up with injured workers, family members, vendors, and providers/physicians.
• Ensure receipt of authorization with vendor sources.
• Assist in triaging patients’ needs.
• Plan and complete job duties, organizing individual workload to meet jurisdictional and Best Practice Standards.
• Collaborate effectively with all internal departments and external partners to ensure smooth workflow.
• Actively participate in the QA process and departmental improvement efforts.
• Maintain reliable and predictable attendance during scheduled work hours.
• Demonstrate a customer-first mindset by developing a broad understanding of Paradigm organization, products, operations, and customers.
• Utilize AI tools to support day-to-day tasks, improve efficiency, and enhance output quality.
• Comply with Paradigm Information Security requirements and policies.

Qualifications

• Education/Training: College credit in a comparable field (e.g., healthcare, office management, business).
• Experience: At least three (3) years of healthcare-related experience (e.g., hospital, medical office, Occupational Health, or other comparable clinical discipline).
• Knowledgeable of injured workers’ rights and ability to ensure an atmosphere which promotes the privacy, dignity, and well-being of injured workers.
• Maintain confidentiality of all data, including injured workers’ Protected Health Information (PHI), employee, and operations data.
• Skills: Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills.
• Able to promptly address concerns with tact and provide appropriate follow-up.
• Proficient reading, writing, grammar, and mathematics skills; knowledgeable of medical terminology.
• Excellent organizational, prioritization, and multi-tasking skills.
• Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software).
• Comply with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior.
• Complete requirements for required training.

Requirements

• Standard office equipment including phones, scanners, fax, laptop/PC, copiers, various computer programs, etc.

Benefits

• Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives: Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation: Paid time off and personal holiday programs for work-life balance.
• Volunteer time: One paid day per calendar year for community engagement.
• Learning and development: Support for continual learning through the Learning Excellence at Paradigm (LEAP) program.