[Hiring] Bilingual Clinical Associate Program Manager @Sentrex Health Solutions

Role Description

The Clinical Associate Program Manager (APM) provides operational leadership and program coordination support for assigned Immunology Patient Support Programs. Working closely with the Program Manager and Program Supervisors, the Clinical APM is responsible for:

• Monitoring program performance
• Ensuring data integrity
• Supporting operational execution
• Driving the completion of key program initiatives

The Clinical APM serves as a critical link between frontline operations, supervisors, and client-facing leadership to ensure the consistent delivery of high-quality patient support services.

Qualifications

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province
• 3-5 years of experience in PSP
• French and English bilingual is required
• Immunology knowledge an asset
• Minimum of 2 years in a People Management role
• Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes
• Understanding of the direction of technology, trends and strategic business impact on key clients
• Knowledge of full-service call center programs
• Ability to interpret financial data and manage a budget
• Strong customer/client management background
• Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation
• Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
• Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders
• Strong interpersonal and leadership skills; ability to develop and grow talent

Requirements

• Operational Leadership & Supervisor Support
• Performance Monitoring & Reporting
• Data Integrity & Program Governance
• Client & Project Support
• Workforce & Resource Coordination
• Compliance & Quality Management
• Cross-Functional Collaboration
• Additional duties as determined by your Manager

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is $92K to $106K annually