[Hiring] Behavioral Health RN Case Manager @UnitedHealth Group

Role Description

As a Telephone Case Manager RN with UnitedHealth Group, you'll support a diverse member population with education, advocacy, and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. The Telephonic Case Manager RN Behavioral Health will identify, coordinate, and provide appropriate levels of care. This includes:

• Clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring, and evaluating).
• Case management and coordination of care.
• Medical management consulting.

This is a high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be patient-focused and adaptable to changes.

This is a full-time, Monday - Friday, 8am-5pm position in your time zone. You’ll enjoy the flexibility to work remotely from anywhere within the U.S.

Primary Responsibilities

• Make outbound calls and receive inbound calls to assess members' current health status.
• Identify gaps or barriers in treatment plans.
• Provide patient education to assist with self-management.
• Make referrals to outside sources.
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction.
• Support members with condition education, medication reviews, and connections to resources such as Home Health Aides or Meals on Wheels.

Qualifications

• Current, unrestricted Compact RN license in the state of residence.
• 1+ years of experience with mental health/behavioral health/substance use focus.
• Proficiency in Microsoft Office Tools and Systems (Outlook, Word, Excel, Teams).
• Access to high-speed internet (DSL or Cable).
• Dedicated work area established that is separated from other living areas and provides information privacy.

Preferred Qualifications

• BSN.
• Certified Case Manager (CCM).
• 3+ years of experience with a mental health/behavioral health/substance use focus.
• Case management experience.
• Experience or exposure to discharge planning.
• Experience in a telephonic role.
• Background in managed care.
• Bilingual in English and Spanish.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Salary

The salary for this role will range from $60,200 to $107,400 annually based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.