[Hiring] Behavioral Health Care Coordinator @evolvedMD

Role Description

The Care Coordinator is a key member of the Behavioral Health Team and serves as an advocate for patients by coordinating care to minimize the wait for services, effectively assess needs of patients, and increase engagement in therapy and integrated services. They directly support evolvedMD’s Behavioral Health Managers (BHMs) by promoting effective engagement of patients referred for external support services.

Part of an innovative and award-winning team, your day-to-day responsibilities will include:

• Collaborating with BHMs both in-person and virtually to assess patient needs, support the implementation and follow-up of care plans, and contribute to team-based treatment planning within the Collaborative Care Model.
• Engaging directly with patients, both face-to-face and telephonically, to provide education, emotional support, and assistance in accessing external community and behavioral health resources; serving as a patient advocate and care navigator.
• Utilizing knowledge of common mental health disorders to deliver informed care, including timely follow-ups, crisis intervention, and coordination during discharges from behavioral health hospitalizations.
• Maintaining accurate and timely documentation of all patient interactions in electronic health systems, ensuring compliance with HIPAA and organizational standards for reporting and confidentiality.
• Working independently in a fast-paced clinic setting and remote environment while continuously building expertise in the CoCM and promoting continuity and quality of care across services.

Qualifications

• Minimum Requirements – Bachelor’s degree in a clinical behavioral health field (i.e., counseling, social work), preferred.
• Two+ years of experience in case management, care coordination and/or behavioral health.
• Potential for competency in multiple Electronic Health Record Systems.
• Bilingual Spanish/English speaking is required.

Requirements

• Proven + Passionate Drive – A love for and commitment to patient impact while also driving clinical outcomes.
• Collaboration Dedication – The desire to work as a team with a diverse set of behavioral and physical health providers to ensure “Whole Patient Care, Upfront and Ongoing.”
• Ability to manage one's own time efficiently.
• Resourceful problem solver who can take charge when appropriate and ask for guidance when needed.
• Growth Mindset + Agility – The understanding that to best serve patients in an ever-changing world, the most effective Care Coordinators must be able to learn, grow, and pivot accordingly.

Benefits

• Self-Care Above Anything Else – We promote self-care for all our employees by creating a culture that understands the power in creating boundaries, encouraging wellness, and preventing burnout with a consistent schedule, no on-call, no nights or weekends.
• Competitive Benefits – We offer competitive benefits including medical, dental, vision and EAP for any additional needs.
• 200+ hours of PTO / Holiday per anniversary year which increases with tenure.
• Balanced + Accountable Culture – We deliver a culture where you will be able to provide excellent care for your patients while taking excellent care of yourself, all with a consistent 8-5 schedule.
• Patient impact is a priority while allowing an opportunity to incorporate mindfulness into their ongoing routine without having to work after hours.
• All our leaders are constantly coached on psychological safety.