[Hiring] Behavioral Health Care Advocate @UnitedHealth Group

Role Description

The Optum family of businesses is seeking a Behavioral Health Care Advocate to join our team. As a member of the Optum Behavioral Care team, you’ll be an integral part of our vision to make healthcare better for everyone.

As a Strategic Outpatient Engagement & Management (STEM) Care Advocate, you will:

• Complete telephonic clinical reviews directly with Providers to ensure members are getting the most effective and efficient care promoting best practices in the Outpatient psychotherapy and community-based treatment setting.
• Focus on outpatient commercial, Medicaid, and Medicare behavioral health services.
• Conduct outpatient reviews to determine appropriate care.
• Assess if member care meets coverage guidelines.
• Shape member treatment in partnership with providers to ensure best practices.
• Administer benefits and review treatment plans.

This position is inbound-queue based, fully remote, with a Monday-Friday, 10:30am - 7:00pm CST schedule. Must have an independent Florida license.

Qualifications

• Active, unrestricted, Independent Level Clinician in Psychology, Social Work, Counseling, or Marriage or Family Counseling with 2+ years of experience in behavioral health.
• Active, unrestricted independent licensure in the state of Florida.
• 2+ years of experience in a behavioral health setting.
• Outpatient psychotherapy and community-based treatment experience.
• Proven MS Office proficiency (Word, Excel, Outlook, Internet).
• Distraction-free space in home to use as a home office.
• Access to high-speed internet (DSL or Cable).

Requirements

• 2+ years of demonstrated experience (post licensure) in a related mental health environment including outpatient services.
• Experience working with EMRs (electronic medical records).
• Experience in managed care.
• Experience conducting clinical review to determine appropriate levels of care.
• Demonstrated telephonic/office-based experience.
• Telephone queue experience.
• Utilization review/management experience.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.