[Hiring] Behavioral Health Admissions Coordinator @Renaissance Recovery - Florida

Role Description

Renaissance Recovery is seeking an experienced Behavioral Health Admissions Coordinator to guide prospective clients and their families through the admissions and intake process. As an initial point of contact, the Admissions Coordinator:

• Responds to inquiries
• Completes pre-admission screenings
• Verifies insurance benefits
• Coordinates pre-authorizations
• Maintains accurate documentation
• Helps clients transition smoothly into treatment

The ideal candidate has direct admissions experience within a substance use disorder, addiction treatment, or mental health program and understands how to communicate with compassion, professionalism, and urgency. Experience using Kipu EMR and Zoho CRM is strongly preferred.

Qualifications

• High school diploma or GED
• At least one year of admissions or intake experience within a substance use disorder, addiction treatment, or behavioral health setting
• Experience handling intake calls and gathering sensitive client information
• Strong written and verbal communication skills
• Excellent organization, documentation, and follow-up abilities
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while collaborating effectively with clinical and administrative teams
• Comfortable learning and using electronic medical record and customer relationship management systems
• Ability to work the Tuesday–Saturday, 2:00 p.m.–10:00 p.m. schedule

Requirements

• Experience using Kipu EMR
• Experience using Zoho CRM or a comparable customer relationship management platform
• Experience with insurance verification, verification of benefits, and pre-authorization processes
• Knowledge of behavioral health and substance use disorder levels of care
• Familiarity with client onboarding, referral coordination, and admissions documentation

Core Competencies

• Responsiveness: Handles admissions inquiries promptly, professionally, and with appropriate urgency
• Attention to Detail: Maintains accurate client information, documentation, and system records
• Client-Centered Communication: Interacts with clients and families with empathy, patience, and professionalism
• Technical Proficiency: Uses EMR, CRM, telephone, email, and related admissions systems efficiently
• Organization: Prioritizes competing responsibilities and consistently follows through
• Problem-Solving: Identifies admission barriers and works with the appropriate team members to resolve them
• Team Collaboration: Communicates effectively with clinical, medical, operational, and administrative staff
• Confidentiality: Handles sensitive client and healthcare information appropriately

Benefits

• Salary: $70,000–$90,000 per year, based on experience
• Schedule: Tuesday–Saturday, 2:00 p.m.–10:00 p.m.
• Position Type: Full-Time

Apply Now

If you are passionate about helping individuals access behavioral health and substance use treatment, we encourage you to apply today. Feel free to send your cover letter and résumé to [email protected] .