[Hiring] AVP, Patient Access @Ensemble Health Partners

Role Description

Reporting directly to VP, Patient Access, the AVP Patient Access provides enterprise-wide strategic leadership for all front-end revenue cycle operations, which may include scheduling, registration, insurance verification, public benefits, and financial clearance. This highly strategic role oversees multiple cost centers and sets long-term objectives to optimize patient experience, enhance operational efficiency, and drive financial performance. Develops and executes innovative strategies that align with organizational goals, leveraging technology and process improvements to streamline workflows and improve the patient experience. Requires extensive leadership capabilities to guide large, diverse teams, foster cross-functional collaboration, and build a culture of accountability and continuous improvement. Acting as a key advisor to internal and external executive leadership, the AVP analyzes performance metrics, forecasts trends, and implements initiatives that reduce barriers, mitigate risk, and support sustainable growth.

Bi-weekly travel (every other week) within assigned market will be required with this position.

Job Responsibilities

• Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating the “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provide vision, leadership, and operational oversight for all Patient Access functions and Senior Access leaders across the organization.
• Establish positive, collaborative relationships with operational leaders to fulfill the Ensemble Differences.
• Lead and/or participate in modernizing Patient Access, including:
  • Goal setting (department level and/or overall revenue cycle)
  • Tracking and reporting of metrics
  • Development and implementation of action plans to achieve goals
  • Review and implementation of new technologies
  • Standardization of policies and processes
  • Development of communication tools for staff and internal customers
• Accountable for a comprehensive and effective communication strategy that promotes employee engagement.
• Promote a culture of two-way communications and create opportunities for staff participation.
• Determine appropriate staffing levels, monitor compensation, and strengthen recruiting and retention processes.
• Organize functions through establishing clear accountabilities, delegation of duties, and appropriate departmentalization.
• Develop and maintain an effective, visible, and well-respected leadership team.
• Negotiate and recruit with other department managers for cross-training and support as necessary.
• Work collaboratively with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Assist with budget management and resource planning.
• Ensure staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• May be required to perform other job-related duties as requested.

Qualifications

• Bachelor’s degree preferred, or a combination of education and equivalent work experience.
• 5+ years of Patient Access or Revenue Cycle leadership experience in a hospital or large health system.
• Experience managing multiple, complex health systems across multiple geographic locations.
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution.
• Demonstrated advanced usage of AI, success in translating AI into business outcomes, and the ability to move teams from experimentation to scale.
• Strong business acumen and ability to operate across functions and organizational levels.
• Strong executive presence with the ability to project confidence, credibility, and authority.
• Ability to effectively lead diverse teams and influence change management.
• Effective communication skills with the ability to clearly and succinctly convey information and ideas.
• Experience in healthcare provider finance operations or similar service environment.
• Critical thinking and action planning abilities.

Certification

• CRCR certification required within 9 months of employment (Ensemble supported).

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities, including earning a professional certification relevant to your field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who exceed expectations.

Company Description

• Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems.
• Recognizes that healthcare requires a human touch and believes that every touch should be meaningful.
• Empowers employees to challenge the status quo.
• Award-winning company with multiple recognitions including “Best in KLAS” and other industry awards.