[Hiring] Associate Specialist Drug Safety @MSD

Role Description

This role ensures timely, compliant handling of technical service inquiries, product complaints, and adverse events for the companion animal portfolio. Responsibilities include:

• Triage incoming inquiries
• Manage technician level complaint processing end-to-end
• Support pharmacovigilance veterinarians
• Serve as a liaison for product quality investigations and customer follow-up
• Support accurate case documentation and quality assurance coordination
• Communicate clearly with veterinarians, pet owners, sales representatives, and distributors

Qualifications

• BA/BS with at least 1 year of experience in the veterinary field; or
• Associate’s degree (biological sciences preferred) with 3 years of veterinary-related experience; or
• RVT/CVT/LVT with 2 years of related experience; or
• 5 years of pharmacovigilance and/or animal science and/or companion animal customer care experience.

Requirements

• Minimum 1 year of pharmacovigilance experience and/or experience in animal science/companion animal customer care.
• Strong computer skills: Word, Excel, Outlook; comfort with databases and data entry accuracy.
• Excellent verbal and written communication skills; able to interact effectively with internal stakeholders and external customers.

Benefits

• Medical, dental, vision healthcare and other insurance benefits (for employee and family)
• Retirement benefits, including 401(k)
• Paid holidays, vacation, and compassionate and sick days