[Hiring] Associate Clinical Implementation Specialist @Stryker

Role Description

The Associate Implementation Specialist will be responsible for assisting in the training and implementation of products within Surgical Technologies' digital portfolio. Additionally, they will serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding. This role will also assist, when needed, our marketing partners to support trade shows.

• Provide product demonstration and clinical education to new or upgrade customers
• Support nurses, surgical technicians, and surgeons with case coverage during go-live
• Demonstrate solid understanding of ST’s digital product portfolio to apply product and clinical knowledge to troubleshoot and problem-solve
• Understand the various reasons (variables) why customers buy the product or service
• Ability to connect with new people every week, moving from customer to customer
• Availability to support customer trials or product demonstrations
• Support internal marketing partners with trade shows, education collateral, etc.
• Understand society (AORN and ACOG) best practices in relation to sponge counting and quantitative blood loss
• Knows our competitors' strengths/weaknesses
• Describes the offerings of ST's additional product line and their primary features
• Identifies critical customer needs and preferences
• Provides Customer Success Manager and Sales Rep with a recap and feedback of the training and go-live
• Provides customer feedback to marketing leadership
• Travel 80% of the time

Brand Stewardship

• Understands what a core competence is; knows the core competencies of the company as specified by the board
• Understands the meaning of a core competence, of a strategic asset, and how they connect to customer perceptions of the brand
• Understands the meaning of a product or portfolio, approaches to brand structure, and their strategic implications

Sales Training

• Available to support sales training initiatives and programs throughout the year
• Supports the on-label use and promotion of all products

Pricing

• Understands different contract offerings and how that impacts the customer (Subscription, PPA, Cash)

Communication Strategy

• Understands the various types of communications objectives and channels
• Identifies the various types and formats of communication that are commonly used outside of the organization

Marketing Channel

• Understands the different channel strategies and associated business implications

Customer Satisfaction

• Understands and educates sales on the customer complaint process
• Tracks existing KPIs and reports back to the organization
• Understands customer satisfaction inputs
• Shares basic customer satisfaction input trends with the sales force

Qualifications

• Bachelor’s degree required
• Must be comfortable in an operating room (OR) environment
• Ability to travel 80% (3 weeks per month)

Requirements

• Previous experience working in an operating room (OR) setting (Preferred)
• Strong time management skills (Preferred)
• Ability to build effective relationships both internally and externally (Preferred)

Benefits

• Travel Percentage: 80%

Company Description

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.