[Hiring] Ancillary Services Associate @Privia Health

Role Description

The Ancillary Services Associate is a key contributor on our Ancillary Services team to successfully onboard physician practices to Privia’s physician office lab (POL) and other ancillary offerings. This individual will also be responsible for supporting a cluster of care center’s ancillary services needs to drive overall results.

• Work closely with the Ancillary Services team to identify opportunities to drive ordering and collection workflow improvements at our care centers.
• Collaborate with vendor partner(s) and various internal PMG departments to optimize care center workflows.
• Utilize performance reports to identify and optimize workflows to drive revenue growth.
• Monitor performance against key objectives, strategic plans.
• Engage Operations team in Care Center conversions.
• Proactively monitor and support Care Centers to ensure timely service and issue resolution.
• Work collaboratively with Customer Service to triage and manage issues from Care Centers.
• Train physicians, providers, and office staff on processes and technologies.
• Perform basic analytics functions as necessary.
• Assist team members with ad-hoc projects, analytics, and support.
• Demonstrate strategic thinking skills and assess situations carefully; delivering clear recommendations.
• Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of previous healthcare experience required; working with physicians and medical groups or phlebotomy is preferred.
• Athena EMR experience preferred.
• Experience using Google Suite tools preferred.
• Strong critical thinking skills.
• Must be familiar and proficient in the use of software (e.g. EMR systems, Laboratory Information System (LIS) CRM, Microsoft Office or equivalent, etc.).
• Comfort in functioning independently and autonomously.
• Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.
• Appropriately communicate with leadership.
• Must comply with HIPAA rules and regulations.
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions.
• Expresses ideas clearly and effectively, motivates the listener to action.
• Responds calmly and maturely in high pressure situations.
• Uses a customer-focused approach in dealing with conflict and resolution of problems.

Benefits

• The salary range for this role is $55,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).
• This role is also eligible for an annual bonus targeted at 15%.
• The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Technical Requirements

• In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed.
• This should be acquired prior to the start of your employment.
• The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ .
• Work with your internet provider if you have questions about your connection.
• Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.