[Hiring] After Hours Triage and Clinical Support RN @Riverside Home Health & Hospice

Role Description

As Riverside’s After-Hours Triage & Clinical Support Nurse, you’ll be the experienced clinical leader helping patients, families, clinicians, and providers navigate important decisions after hours.

• Provide after-hours telephone triage for Hospice and Provider Services patients.
• Assess patient symptoms and determine the appropriate level of care.
• Provide evidence-based symptom management recommendations.
• Determine when field visits are necessary and coordinate appropriate follow-up.
• Collaborate with providers regarding medications, treatment plans, and physician orders.
• Serve as the primary clinical resource for after-hours field nurses.
• Support on-call RNs and LPNs with clinical questions and complex patient situations.
• Provide real-time guidance regarding symptom management, patient care, and agency processes.
• Escalate complex concerns to leadership when appropriate.
• Place orders for after-hours medications refill needs and coordinate with the pharmacy.
• Coordinate after-hours visits with hospice runners and on-call clinicians.
• Process physician orders and scheduling workflows.
• Ensure timely communication with each patient’s care team.
• Maintain continuity of care across Home Health, Hospice, and Provider Services.
• Complete accurate documentation within Homecare Homebase (HCHB).
• Conduct routine chart audits for quality and regulatory compliance.
• Participate in QAPI initiatives and performance improvement projects.
• Assist with CAHPS and patient satisfaction initiatives.
• Identify opportunities for service recovery and quality improvement.
• Complete welcome calls for newly admitted hospice patients and families.
• Conduct routine patient and caregiver satisfaction calls.
• Build positive relationships with facility partners.

Qualifications

• Active Oregon Registered Nurse (RN) license.
• Graduate of an accredited school of nursing.
• Current CPR certification.
• Minimum of two years of nursing experience.
• Hospice experience strongly preferred.
• Hospice triage experience strongly preferred.
• Homecare Homebase (HCHB) experience required.
• Excellent clinical assessment and critical-thinking skills.
• Strong communication and documentation abilities.
• Ability to work independently with minimal supervision.
• Excellent organization and time-management skills.
• Comfortable providing clinical guidance to fellow nurses and collaborating with physicians and interdisciplinary teams.

Requirements

• Strong Hospice experience.
• Excels at telephone triage and clinical decision-making.
• Remains calm under pressure.
• Thinks critically and confidently with limited information.
• Enjoys mentoring and supporting other clinicians.
• Communicates compassionately with patients, families, providers, and field staff.
• Is organized, self-directed, and highly dependable.
• Enjoys solving complex problems independently.
• Understands that outstanding customer service is just as important as excellent clinical care.

Benefits

• Competitive compensation.
• Medical, Dental, and Vision Insurance.
• Free telehealth programs.
• Paid PTO, sick time, and holidays.
• 401(k) with company match.
• Company-paid Life & AD&D Insurance.
• Employee Assistance Program.
• Employee Emergency Fund.
• HSA & FSA options.
• Leadership and professional development opportunities.
• Company celebrations and recognition events.