[Hiring] After Hours RN Coordinator @Five Star Home Health Care

Role Description

The After-Hours RN Coordinator is responsible for managing a designated patient population ("Clinical Team") during after-hours operations. This role ensures the timely, appropriate, and cost-effective delivery of clinical services, with a strong focus on preventing avoidable hospital readmissions and maintaining continuity of care.

The After-Hours RN Coordinator works closely with Skilled Care staff to facilitate smooth transitions from referral to admission and to provide responsive clinical and operational support outside of standard business hours.

Key Responsibilities

• Clinically triage incoming calls, texts, and emails from patients, families, and clinicians
• Dispatch clinicians after hours to address patient care issues and prevent re-hospitalization
• Monitor the e-charge system to accept and fully process new patient referrals
• Schedule admissions, coordinate with clinicians, and adjust next-day schedules as needed
• Verify payor eligibility and obtain initial authorizations
• Review referrals for appropriateness for home care services and homebound status
• Introduce the agency to new patients for after-hours admissions
• Troubleshoot clinician staffing issues that arise after hours
• Conduct Hospital Readmission Reduction Program wellness checks

Qualifications

• Active, unencumbered RN license in state of residence
• Graduate of an approved school of nursing; BSN preferred
• 3–5 years of transferable experience; home health care management experience strongly preferred
• Advanced knowledge of the home health intake process
• Expert understanding of Medicare and Joint Commission (JCAHO) home health regulations
• Direct experience with Joint Commission standards and Medicare regulations preferred
• Familiarity with office procedures, systems, and equipment
• Strong written and verbal communication skills
• Excellent customer service and problem-solving skills

Schedule

• Monday–Friday | 5:00 PM – 9:00 AM
• 5:00 PM- 8PM - At desk processing workflow, completing referrals, and finishing tasks assigned by Ops teams
• 8PM-9AM - At home, available by company desk phone. No cell phones. Cannot leave the house while on duty.
• Every Other Saturday & Sunday + 4 of 8 Company Holidays
• 9:00 AM – 5:00 PM: At desk processing workflow, completing referrals, and finishing tasks assigned by Ops teams
• Remainder of day: At home, available by company desk phone. No cell phones. Cannot leave the house while on duty.