[Hiring] Advanced Clinical Applications Specialist @Samsung HME America Inc

Role Description

The Advanced Applications Specialist plays a pivotal role in driving clinical excellence, customer satisfaction, and strategic growth within Samsung’s Radiology Ultrasound business. This role serves as both a clinical leader and strategic partner—bridging customer needs with Samsung innovation, mentoring the applications team, and ensuring that every engagement reinforces Samsung’s commitment to advancing the art and science of ultrasound.

• Develop and maintain strong, professional relationships with key clinical and administrative personnel across strategic and national radiology accounts.
• Partner cross-functionally with sales, service, marketing, and leadership teams to ensure account performance objectives and customer expectations are met or exceeded.
• Provide advanced clinical applications support for large or strategic radiology product demonstrations, installations, and key evaluation sites.
• Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Support clinical system integration, including ultrasound reporting, workflow design, DICOM configuration, and network connectivity.
• Mentor and elevate the existing applications team, fostering collaboration, professional growth, and consistent clinical excellence across all regions.
• Assist in identifying skill development opportunities for the team to maintain message consistency and strengthen commercial sales capabilities.
• Achieve assigned goals for product adoption, utilization, and strategic objectives within key radiology accounts.
• Lead joint business planning with major accounts to define shared performance metrics, clinical outcomes, and milestones over one- and three-year horizons.
• Proactively assess and validate customer needs, identifying opportunities to enhance imaging performance and workflow efficiency.
• Collaborate with internal teams to develop customized imaging and workflow solutions that address clinical and operational requirements.
• Design and deliver educational programs tailored to the needs of radiology customers, supporting ongoing clinical excellence and user proficiency.
• Serve as the clinical liaison between customers and Samsung Ultrasound leadership, ensuring transparent communication of opportunities, challenges, and feedback.
• Contribute to strategic account planning that drives long-term customer satisfaction, partnership growth, and brand advocacy.
• Maintain high standards of customer satisfaction, ensuring all engagements reflect Samsung’s commitment to innovation and clinical performance.
• Drive alignment between customer success and company objectives to support sustainable, profitable growth within the radiology segment.

Qualifications

• BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred.
• 8 years of experience in Clinical Sales Required.
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Ability to direct teams and implement successful plans.
• Experience in working with key opinion leaders at a national level.
• Knowledge and understanding of policies and competitive dynamics in healthcare industry.
• Ability to communicate and work effectively within a shared services business model to leverage new products for market share growth.
• Ability to communicate with engineers, technical support personnel, doctors, clinicians and health care professionals on issues relating to product performance, and the health care industry generally.
• Experience in 3rd party reporting management.
• Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment.
• Must be highly motivated, possess leadership skills, and can contribute to the company’s development.
• Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre- and post-employment) is required.
• Must be able to handle more than one project and task in unison.
• Ability to act in an autonomous role with little, if any, management direction.
• Must be a result oriented, team player, people person.
• Budget, expense, and resource management experience required.
• Customer focused and oriented.
• Very detailed and organized.
• Must have and exhibit excellent presentation skills in small and large groups situations.
• Social media experience with YouTube, Face Book, Twitter and other web media outlets.

Requirements

• Attention to Detail: Maintains accuracy and thoroughness in all tasks and deliverables.
• Clinical Communication: Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders.
• Organizational Skills: Prioritizes and manages multiple tasks to ensure consistent productivity and timely results.
• Team Collaboration: Builds and sustains strong working relationships; contributes positively to a collaborative environment.
• Reliability: Dependable, punctual, and committed to meeting deadlines and performance goals.
• Problem Solving: Evaluates situations, identifies key factors, and makes sound decisions under pressure.
• Self-Motivation: Proactively seeks opportunities for learning and professional growth; leverages available resources for development.
• Adaptability: Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.

Travel Requirements

• Willingness to travel internationally, overnight, and on weekends with 75% travel required.
• Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required.

Physical Requirements

• Regularly lift and/or move up to 25 pounds, frequently lift and/or move more than 100 pounds.
• Often required to push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to sit and/or drive for long periods of time when travelling.
• Must be able to stand for long periods of time (8-15 hours) for multiple days.
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution).
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution).
• Vision (Blue Cross Blue Shield): 100% company paid.
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid.
• 401k Retirement (Fidelity): 100% company match up to 5%.
• Tax Deferred Health Care Savings Programs.
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft.
• Generous paid time off, tuition reimbursement, and more!