[Hiring] Adherence Care Navigator 2 @TEKsystems

Role Description

TEKsystems is seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 80–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.

• Identify and resolve medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma.
• Follow structured call guides and provide patient education within defined scope.
• Coordinate with pharmacies and providers as needed.
• Document all interactions in real time across multiple systems.

Success in this role requires:

• Strong verbal communication and active listening skills.
• Empathy and the ability to maintain quality and professionalism in a metrics-driven environment.
• Self-directed work ethic and comfort working remotely.
• Commitment to HIPAA compliance and documentation accuracy.

Qualifications

• Certified Pharmacy Technician (CPhT).
• Outbound Call Center Experience (NOT retail pharmacy).
• High volume call environment (90-100 calls a day).
• Medication adherence knowledge.
• Microsoft Office proficiency.

Requirements

• Clear understanding that this is an outbound call center role, not retail pharmacy work.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Company Description

TEKsystems is an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, working with progressive leaders to drive change.