[Hiring] Accountability Coach @Perry Health Inc

Role Description

Help people with diabetes live healthier lives — from anywhere in the US. Perry Health is hiring contracted Accountability Coaches to support Medicare members managing diabetes through phone and text-based coaching. You'll work alongside CDCES Registered Nurses and Dietitians on a fully remote team, helping members build sustainable habits and reach their health goals.

This is a 1099 role with flexible scheduling — you set your own hours with approximately 20+ hours of weekly availability. We're looking for credentialed coaches (NBC-HWC) or licensed clinicians (LPN or higher) who are curious, growth-minded, and energized by remote member care. Prior diabetes experience is a plus, not a requirement — we'll support your learning with Perry-specific protocols and ongoing clinical collaboration.

If you care deeply about meeting people where they are and want to be part of a team rethinking how chronic care gets delivered, we'd love to hear from you.

Key Responsibilities

• Serve as an expert diabetes health coach. Support individuals efficiently and effectively to achieve the best outcomes possible.
• Engage individuals with empathy, clarity and care. Our appointments are all delivered over phone calls though you’ll have the opportunity to text your members as well.
• Deliver education and personalized guidance according to Perry Health protocols to help individuals better self-manage their condition and adhere to their care plan.
• Ability to recognize immediate care needs and triage/address accordingly to the clinicians of Perry Health.
• Adhere to policies and procedures for ongoing clinical quality.
• Ensure standard operating procedures for wellness programs remain in compliance with all clinically-related legal and regulatory matters.

Qualifications

• Eligibility with one of the following:
  • National Board-Certified Health & Wellness Coach (NBC-HWC)
  • LPN+ medical licensure
• Knowledge of ADA Standards of Medical Care in Diabetes and CDC DPP Lifestyle Management guidelines.
• Substantial knowledge of the healthcare industry.
• Motivated learner willing to acquire proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Desire to excel in a performance-based high-touch service environment.
• Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization.
• Creative thinking, an eye for detail, working independently, and a positive attitude.
• Bilingual (Spanish) is a plus.

Highlights

• Anticipated Start Date: Apr 15, 2025
• Compensation: Average is $30 per hour
• Employment: This is a contracted 1099 position
• Fully Remote: You’ll need access to a quiet working environment, high speed internet and your own computer equipped with sound/voice functionality
• Hours: Minimum of 20 hours per week (averaged across the quarter), set at least 8 weeks in advance
• Schedule: You will set your own hours within our business hours (9a-9p ET M-Sa) using our software

Compensation

We pay $15.00 per Clinical Encounter per member per month.

A clinical encounter is defined by:

• a successful monthly call with a member
• at least 20 minutes or more of time in the member’s chart

Examples:

• If in one hour you called and spoke with 2 patients and spent 30 minutes with each of them, your pay for that hour would be $30.00 ($15.00/pt reached x 2).
• If in one hour you spent 40 minutes with one member, your pay for that hour would also be $30.
• If in one hour you spend 15 minutes with one member and 15 minutes with another, there would not be any time paid unless you spent at least 5 minutes more with that member at a later point in that calendar month.

Compensation is paid out monthly via direct deposit within 2 weeks of the last day of the month of service.

About Our Team

Perry Health launched in August of 2021 and has been supported by investors such as Primary Ventures, General Catalyst and Box Group. Our team has helped build businesses at the intersection of technology, consumer, healthcare and retail including Vroom, K Health, Gilt, ShopKeep, SoulCycle, and more. Our team is committed to bringing together people from different backgrounds and perspectives to deliver real outcomes to our members.

Our Values

• Our patients are our purpose: We understand that the decisions we make have an impact on our patients’ health. We are a healthcare company above all else. The choices we make are always in the best interest of our patients.
• Bring your best self: The authenticity of our team drives our innovation. We show up for each other and our patients every day. Your teammates will count on you for motivation and support, and you should expect the same in return. Conversely, recognize when you are not at your best so you can seek support and take time to recharge.
• Own your ideas and your results: Each member of the team contributes to the growth of Perry. Identify problems, seek solutions that maximize impact. Ownership is key; seek out support from team members, and take accountability for the results of your efforts.
• Move fast, but with purpose: Consistent, rapid growth is expected. Set goals, work with purpose, assess, reassess, and pivot when necessary. Perfection should not impede progress. Ego should not prevent reevaluation. Each day will provide opportunities for learning and growth and will move us closer to our goals.
• Good ideas come from anywhere: Ideas, good and bad, come from every level of the organization. The whole of Perry is greater than the sum of its parts. All ideas are considered, and when a decision is made we will move forward together.