[Hiring] Accident and Health Claims Handler @ClaimSorted

Role Description

We’re looking for an Accident and Health Claims Handler to join ClaimSorted and support the launch of our first A&H account. You’ll lead the charge in growing this line of business, delivering outstanding customer care, making decisions independently and driving efficiencies in a brand new area of the business.

This role is ideal for:

• an experienced A&H Claims Handler who wants to build their career at a company that rewards performance, not tenure
• someone confident applying their own judgement, who is hungry to learn and grow fast and wants to shape how a new line of business is run

If you join us, we will give you the training and support to become the best Claims Handler possible, from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future.

Qualifications

• Based in the UK with work authorisation
• Experienced in handling Accident and Health claims, with strong technical knowledge of medical evidence and A&H claim assessment principles
• Confident making independent decisions and applying judgement
• Excellent communicator, able to work well with policyholders, clients, medical professionals and colleagues
• Strong organisation and ability to prioritise independently
• Comfortable using data to make decisions
• Team-oriented, hardworking, and ambitious
• Experience leading, mentoring, or coaching others is a plus
• Startup or high-growth experience is a plus

Requirements

• Handle A&H claims end to end, from first notification of loss through to settlement
• Review and interpret medical evidence to assess claims accurately against policy terms
• Communicate with policyholders throughout the claims journey, ensuring a clear, empathetic and positive experience
• Verify coverage and make confident, independent decisions within your authority
• Set appropriate reserves and manage your claims to closure targets
• Proactively manage outstanding claims, keeping them moving and chasing evidence where needed
• Identify potential fraud indicators and escalate appropriately
• Maintain accurate and thorough claims records for audit and compliance
• Help shape processes for our first A&H account, and contribute to continuous improvement by flagging inefficiencies

Benefits

• Competitive salary beyond the industry standard
• Quarterly performance bonus: up to 15% of quarterly salary
• Generous, transparent equity participation
• 28 days annual leave
• Private medical insurance
• Pension contributions
• Company offsites
• Accelerated promotion track in a high-growth environment