[Hiring] Social Media Manager @Mercury

Role Description

We are looking for a Social Media Manager to shape Mercury’s voice within the tech and founder ecosystem. This person will build platform-native strategies, identify meaningful cultural moments to participate in, and serve as the internal authority on what belongs online.

This role sits within the Community team and works at the intersection of brand, product, customer experience, and growth. You will lead Mercury’s presence on X and Reddit while partnering closely with the Community Manager overseeing LinkedIn and Instagram. You will guide participation across channels and help ensure that some of Mercury’s most visible public surfaces reflect the company’s rigor, taste, and intelligence.

What you’ll do:

• Build and own Mercury’s social strategy
• Develop platform-native strategies for X and Reddit as Mercury’s primary real-time channels
• Define Mercury’s participation model: when to speak, where to engage, and how to build credibility over time
• Maintain broad fluency across the evolving social platform landscape (LinkedIn, IG) to guide strategy and ensure Mercury shows up appropriately across channels
• Ensure Mercury shows up with clarity, restraint, and conviction
• Lead integrated campaign and launch rollouts
• Translate marketing campaigns and product launches into platform-native social strategies
• Partner with Brand, Product Marketing, Comms, CX, and Community to ensure cohesive storytelling
• Build rollout frameworks connecting social to editorial, partnerships, and IRL activations
• Identify opportunities to extend campaigns into meaningful conversation
• Serve as Mercury’s cultural radar
• Monitor cultural discourse, internet behavior, and platform-native trends
• Track moments relevant to founders, operators, and builders
• Identify opportunities for Mercury to participate with relevance and credibility
• Advise leadership on real-time participation and reputational risk
• Establish Mercury’s voice in the tech & founder ecosystem
• Maintain a deep understanding of the startup, venture, fintech, and AI landscape
• Track conversations and sentiment across hubs including San Francisco, New York City, Los Angeles, and Austin
• Engage in discussions with founders, operators, and investors
• Ensure Mercury’s voice resonates with ambitious builders
• Lead CX–Social coordination
• Partner with Customer Experience to create seamless social response workflows
• Monitor sentiment, questions, and friction surfaced via social channels
• Ensure insights inform product, CX, and messaging improvements
• Provide governance and internal guidance
• Act as the internal voice of reason for social participation
• Establish best practices for social engagement across teams
• Build playbooks for launches, announcements, and reactive moments
• Protect long-term brand equity while enabling timely participation
• Measure what matters
• Define success metrics beyond vanity engagement
• Track sentiment, relevance, and share of voice in founder conversations
• Continuously refine strategy based on performance and cultural shifts

Qualifications

• Have 5+ years managing social strategy for a brand with a strong point of view
• Understand how credibility is built on X and Reddit
• Are deeply fluent in startup, SaaS, fintech, and AI ecosystems
• Possess exceptional judgment and taste
• Know the difference between cultural relevance and trend chasing
• Can translate complex ideas into clear, platform-native communication
• Balance strategic thinking with hands-on execution
• Are comfortable advising leadership and pushing back when needed
• Stay calm and precise in fast-moving, real-time environments

Benefits

• The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
• New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
• Our target new hire base salary ranges for this role are the following:
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600-$144,600
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $115,700-$130,100

Company Description

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.