[Hiring] SEO Implementation Team Lead @Search Atlas

Role Description

The Implementation Team Lead owns the performance, health, and growth of the Implementer team and its client portfolio end to end; combining people management, escalation ownership, client-level sales/retention work, and hands-on technical problem-solving. The role also carries a large internal-tooling function: building and maintaining the dashboards, trackers, and automation the team runs on.

What you'll own

• Team management & people leadership
  • Run daily lead huddles (peer Team Leads) and the daily Implementer team sync
  • Hold recurring 1:1s with each Implementer; provide coaching (communications, technical/agentic-engineering skills)
  • Maintain performance management artifacts: Employee Performance records, Employee Review Board, Weekly Employee Review, Deel feedback submissions
  • Review and approve team time tracking (Hubstaff) daily
  • Set and track quarterly team objectives (EOS "Rocks")
• Portfolio oversight & KPI ownership
  • Maintain the IMP Scorecard, Retention scorecard, and customer health dashboard across the whole book of business
  • Track billing and quota utilization per account
  • Own and evolve internal reporting metrics (e.g., First Response Time)
  • Review and formalize role permissions (Permissions Matrix) across the team
• Escalation handling
  • Serve as the point of escalation for issues Implementers can't resolve (platform bugs, OTTO/MCP/integration failures, billing issues, etc) — log, ticket (Linear + Slack + client project), and drive to resolution with Product/Engineering/Billing
  • Take direct ownership of at-risk or churning accounts — running post-mortems, offboarding negotiations, and building new process (e.g., a churn-flow SOP) in response
  • Track and follow up on ongoing open tickets for implementation clients as a standing catch-all across the team
• Client-facing work at the lead level
  • Own the flagship/highest-touch client relationships personally (weekly syncs, strategy reviews)
  • Run sales discovery calls for new implementation engagements
  • Prepare and send proposals; close renewals and set up billing (Stripe)
  • Step in on strategy reviews for accounts under pressure
• Process & SOP ownership
  • Build and maintain the SOP library (implementation packages, technical-issue reporting, dashboard usage, cancellation/contract language)
  • Define and update package scopes (e.g., 2H/5H/10H/15H tiers)
  • Standardize shared templates (master sheet, tab naming) across the team's accounts
  • Roll out new SOPs to adjacent teams (Support, Marketing, CSM) when process changes cross team lines
• Cross-team coordination
  • Coordinate with Support, CSM, Product/Engineering, DevOps, Marketing, and Retention on shared accounts and shared tooling
  • Represent Implementation in company-wide meetings (All Hands, quota/credit-system launches, sales summits)
• Internal tooling & automation (significant time allocation)
  • Design, build, and maintain internal dashboards and trackers for the team: performance dashboards (30/90/180-day trends), a centralized implementation data hub, project/activity trackers, client portfolio dashboards
  • Maintain the infrastructure behind these tools (CI/CD, hosting migrations, API integrations to GSC/GA4/GBP/LLMV/KRT/heatmaps data)
  • Build and pilot AI/agentic tooling for the team (custom Claude-based workflows, MCP integrations, AI Gateway setup)
• Direct execution (still a meaningful share of time)
  • Personally field and assign client implementation-package bookings to the team
  • Do direct technical troubleshooting (schema, OTTO connections, downtrend/traffic-drop diagnostics) for escalations
  • Prepare and revise client-facing reports and deliverables directly when needed

Qualifications

• 5+ years of experience leading a client-facing implementation, support, or technical account management team
• Comfortable owning both people management and hands-on technical troubleshooting at the same time
• Working knowledge of tools like Linear, ClickUp, Hubstaff, Stripe, and API integrations (GSC, GA4, GBP, or similar)
• You've built internal tools or automations before, not just used the ones someone else made
• AI native or highly competent with AI tools. This is a must

Requirements

• You can sit in on a client escalation call in the morning and debug a schema issue in the afternoon
• You'd rather build the dashboard than ask someone else to build it for you
• You don't wait to be told what to do. You see the gap and you move
• Deadlines don't rattle you. Ambiguity doesn't either
• You're an AI power user, not someone who's "open to learning it someday"
• You communicate clearly, especially when things are unclear
• You have opinions and you're not afraid to bring them
• You can laugh at a chaotic week on Friday and mean it

Benefits

• 15 days PTO
• Christmas Day and New Year's Day paid off

Company Description

We're the all-in-one agentic marketing platform, AI-native from day one. Our tools help marketing teams move faster, make smarter decisions, and do more with less. We're defining a new category and we're looking for people who want to be part of it.

Location

Latin America

Compensation

$19 - $23 USD / per hour